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Paarl: Technical Support Technician

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Job Description

About the Role

We are seeking a skilled Technical Support Technician to join our team in Paarl. As a key member of our helpdesk, you will provide professional technical support to customers, set up and update new customer systems, and maintain and update UNMS devices daily. Your expertise in broadband technology and ability to work independently will be invaluable assets to our team.

Key Responsibilities

  • Manage the helpdesk and provide professional technical support to customers
  • Set up and update new customer systems
  • Maintain and update UNMS devices daily
  • Perform stock control and track field inventory
  • Record installations and repairs on Google Calendar/OneNote
  • Stay current with broadband technology developments
  • Conduct on-site service calls safely and responsibly
  • Maintain tools and equipment in good working condition
  • Provide clear instructions to customers on using routers and services
  • Test and troubleshoot equipment and infrastructure issues
  • Remove or replace equipment after service cancellations or changes
  • Conduct site surveys for potential customers
  • Follow health and safety regulations and conduct weekly tool talks
  • Collaborate with team members and assist management with ad hoc tasks

Requirements

  • Valid drivers license
  • Proven experience in broadband, networking, or technical support
  • Good understanding of routers, wireless technology and internet systems
  • Strong communication and problem-solving skills
  • Ability to work independently and in a team
  • Physically capable of climbing ladders and working in confined spaces

Qualifications

  • (No formal education mentioned)

Salary & Benefits

Salary: [Not specified]

How to Apply

Use of the company vehicle for business purposes only.

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About IT / Computing / Software Jobs in Drakenstein

In Drakenstein, South Africa, the IT and computing industry is experiencing steady growth, driven by the increasing demand for digital solutions across various sectors. Typically, this growth translates into a robust job market with opportunities for professionals in this field. The common thread among these roles is often the need for individuals who are passionate about technology, problem-solving, and continuous learning.

Generally, salaries for IT and computing positions in Drakenstein tend to fall within broad ranges that vary depending on factors such as experience, company size, industry sector, and specific job requirements. For example, junior positions may expect salary ranges of between R500 000 to R800 000 per annum, while senior roles can range from R1 million to R2 million or more, depending on the individual’s expertise and qualifications. However, it is essential to note that actual salaries can differ significantly due to these varying factors.

Common skills required for IT and computing positions in Drakenstein often include programming languages such as Java, Python, or C++, software development methodologies like Agile or Scrum, data analysis tools like Excel or Tableau, cybersecurity principles, cloud computing platforms like AWS or Azure, and project management techniques. Typically, companies look for individuals who possess a combination of these skills, along with excellent communication and problem-solving abilities.

The IT and computing industry is commonly found in sectors such as technology, financial services, manufacturing, healthcare, and education. These industries often require skilled professionals to develop, implement, and maintain digital solutions that support their operations and enhance their competitiveness.

For career development, individuals in this field can expect opportunities for growth and advancement within the company or by transitioning into related roles in other organizations. Typically, common career progression paths include specialist positions, team lead roles, or senior management positions. Additionally, many companies offer training and development programs that enable employees to upskill or reskill, making them more competitive in the job market.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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