Job Description
About the Role
We are seeking a highly experienced Relief Travel Specialist to join our team in Sandton, South Africa. As a key member of our operations team, you will play a vital role in ensuring seamless travel services for our clients and stakeholders. With your strong destination knowledge, creative itinerary design skills, and calm, professional approach, you will maintain clear communication with agents, sales teams, and supplier partners. If you are driven by curiosity, have a “can-do” attitude, and uphold the values of care for people, land, and wildlife, we would love to hear from you.
Key Responsibilities
- Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
- Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
- Support system implementation and testing of new procedures.
- Chase provisional bookings and follow up on dead leads during quiet periods.
- Load bookings during peak periods and design creative itineraries.
- Maintain clear communication with agents, Sales, supplier partners, and colleagues.
- Participate in rotational emergency duty and weekly early/late shifts.
Requirements
- 35 years of inbound tour consulting experience required.
- Tourplan, WETU, and Microsoft systems knowledge.
- Strong knowledge of South Africa, Southern & East Africa.
Qualifications
- Formal education/certifications not explicitly mentioned in the original job description (SKIP this entire section)
Salary & Benefits
- The salary range for this role is not specified in the original job description (SKIP this entire section).
How to Apply
About Travel / tourism Jobs in North Johannesburg
The travel and tourism industry is a significant sector in North Johannesburg, South Africa, with various job opportunities available for those passionate about hospitality and customer service. Typically, the demand for skilled professionals in this field is high, driven by the growth of domestic and international tourism. Generally, the industry offers a diverse range of roles, from front-of-house positions to back-office operations.
When it comes to salary expectations, it’s common for entry-level travel and tourism jobs to fall within a broad range of R20 000 to R40 000 per annum, depending on experience, company size, and industry sector. Senior or specialized roles can command higher salaries, often ranging from R60 000 to R100 000 per annum, but these figures are not guaranteed and can vary widely. Factors such as the type of accommodation or tour operation, geographical location, and level of responsibility all impact salary ranges.
In terms of common skills required for travel and tourism roles in North Johannesburg, it’s often helpful to have a combination of soft and hard skills, including excellent communication and interpersonal skills, attention to detail, and proficiency in local languages. Other essential skills include basic knowledge of hospitality operations, cash handling, and customer service standards. Familiarity with industry-specific software, such as hotel management systems or online booking platforms, is also highly valued.
The travel and tourism industry is represented across various sectors, including the financial services sector, technology industry, manufacturing sector, and others. Many companies in these industries have significant operations in North Johannesburg, creating a range of job opportunities for those interested in this field. Common destinations for tourists include major cities like Johannesburg and Pretoria, as well as nearby game reserves and natural attractions.
For those looking to advance their careers in travel and tourism, common career progression paths include specializing in areas such as hotel management, destination marketing, or event planning. Ongoing professional development is often essential for career advancement, with many organizations offering training programs, workshops, and mentorship opportunities to support the growth of employees.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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