Johannesburg: ServiceDesk Consultant posted by LINKFIELDS INNOVATIONS (PTY) LTD

January 14, 2026 Jobs in Central Johannesburg

LINKFIELDS INNOVATIONS (PTY) LTD

Gauteng

Other IT/Computer

Job Description

About the Role

We are seeking a highly skilled ServiceDesk Consultant to join our team at LINKFIELDS INNOVATIONS (PTY) LTD in Johannesburg. As a key member of our ICT Support team, you will provide exceptional customer service, troubleshoot technical issues, and collaborate with internal teams to resolve complex problems. If you have excellent communication skills, a passion for technology, and a strong work ethic, we want to hear from you.

Key Responsibilities

Provide telephone support as far as possible before escalating the problem to a qualified support technician.
Schedule and prioritize support calls for attention by the most appropriate support technician.
Escalate problem situations as appropriate.
Provide accurate and comprehensive solutions to customer problems by collaborating with relevant ICT team members.
Research, resolve, and respond to complex support requests.
Empower customers so that they can make more effective use of the ICT services available to them.
Participate in team projects that enhance the quality or efficiency of the ICT ServiceDesk.
Contribute solutions to the resolution database.
Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to customers.
Provide technical assistance and support to end-users, including troubleshooting hardware and software issues, network connectivity problems, and application errors.
Diagnose and resolve technical problems in a timely manner, escalating more complex issues to the appropriate support teams, if necessary.
Install, configure, and maintain computer hardware, software, and peripheral devices, ensuring compatibility and adherence to organizational policies and procedures.
Recommend the procurement and licensing of software.
Assist with the identification of licensing risks.
Provide input to the technical team around preferred software.
Contribute to the development and implementation of ICT policies, procedures, and standards to ensure consistent and efficient service delivery.
Stay up to date with emerging technologies, industry trends, and best practices in ICT support to continuously enhance technical skills and knowledge.

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Requirements

Strong communication and problem-solving skills.
Ability to work effectively in a fast-paced environment.
Proficiency in Windows operating systems and basic computer hardware troubleshooting.
Excellent customer service skills.

Salary & Benefits

The salary for this position will be based on industry standards. No additional details were provided in the original job posting regarding specific salary ranges or benefits.

How to Apply

To apply for this exciting opportunity, please submit your resume and a cover letter detailing your experience and qualifications. We look forward to receiving your application!

About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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