Job Description
About the Role
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team, servicing our global client in the USA.
Key Responsibilities
- Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.
- Manage customer accounts and calls by logging onto and updating the relevant collections systems.
- Use the appropriate collections scripts and other tools available to verify clients’ identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.
- For more complex accounts, analyze customers’ account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.
- Negotiate settlements to receive payment on a certain percentage of the debt,
- Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
Requirements
- 1-2 years debt review, debt consolidation or sales experience
- Must have worked on international campaigns
- Highly proficient in English, written and verbal.
- Must have a neutral accent.
- Must have knowledge of debt collection techniques
- Have sound negotiation skills
Qualifications
- Completed relevant degree or diploma
- Relevant certifications (if any)
Salary & Benefits
- Basic salary of R7500, increased to R8500, after your first month with us
- Highly competitive commission structure over and above the R8500 basic salary
- Transport is provided as you will be working USA hours, 3pm to 4am
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Western Cape
In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.
When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.
Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.
Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.
For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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