Job Description
About the Role
We are seeking a highly organized and customer-focused Customer Service Administrator to join our team at WL Forklift Specialists. As a key member of our administrative team, you will be responsible for liaising with new and existing clients, handling client queries, and delivering exceptional service. You will also have the opportunity to work closely with our parts department to source relevant parts and ensure timely delivery.
Key Responsibilities
- Liaise with new and existing clients to build relationships and resolve queries
- Handle client inquiries and bookings for appointments
- Deliver a professional and efficient service, ensuring high levels of customer satisfaction
- Maintain accurate records of preventative maintenance and repairs
- Coordinate and execute tasks, priorities, and areas of action using our Time Management Plan
Requirements
- Computer literate with excellent communication skills (verbal and written)
- Ability to work in a fast-paced environment with multiple priorities
- Strong administrative skills and organizational abilities
- Experience with accounting software (QuickBooks/Pastel/Excel) is an advantage
Qualifications
- Matric certificate or equivalent
Salary & Benefits
The salary for this position will be determined based on experience. The successful candidate can expect a comprehensive benefits package, including provident fund, medical cover, funeral cover, and life cover.
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How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Administration/PA/Secretary Jobs in Gauteng
The Other Administration/PA/Secretary position is an essential role in any organisation, typically found in various industries across Gauteng, South Africa. Generally, this field is expected to continue growing due to the increasing demand for efficient administrative support. However, the job market can be competitive, and it’s essential to tailor your application materials and skills to the specific requirements of each opportunity.
Typically, the salary range for an Other Administration/PA/Secretary in Gauteng falls within a broad spectrum, often ranging from R300 000 to R600 000 per annum, depending on factors such as experience, company size, industry sector, and level of responsibility. It’s crucial to note that actual salaries may vary significantly due to these factors, so it’s essential to research the market thoroughly and be prepared to negotiate.
Common skills required for this role include excellent communication and interpersonal skills, attention to detail, organisational abilities, proficiency in Microsoft Office applications, and experience with scheduling and calendar management. Other desirable skills often include knowledge of HR systems, data entry, and social media platforms. While these are general industry standards, it’s essential to highlight your relevant skills and experience in your application materials.
The financial services sector, technology industry, and manufacturing sector commonly employ administrative assistants. In the financial services sector, organisations often require PA/secretaries to support senior executives, manage client relationships, and maintain accurate records. In the technology industry, this role may involve supporting software development teams, managing project schedules, and maintaining technical documentation. In the manufacturing sector, administrative assistants are typically responsible for coordinating production schedules, managing inventory, and ensuring compliance with regulatory requirements.
Career progression in this field is often based on experience and skills development. Typically, PA/secretaries can progress to roles such as office manager, administrative supervisor, or even assistant to a senior executive. Opportunities for career advancement may also arise through training and development programs, which are often offered by organisations to support employee growth and development. By focusing on building your skills and gaining relevant experience, you can position yourself for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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