Job Description
About the Role
We are seeking a highly skilled Senior Functional Analyst to join our team in Cape Town. As a key member of our delivery team, you will play an instrumental role in ensuring that efficient and cost-effective business solutions and processes are in place to address business needs/requirements. You will work closely with a cross-functional team and support system designers with co-creating sustainable and innovative solutions.
Key Responsibilities
- Review technical solutions and business processes and undertake systems analysis and participate in system design, planning and fit-for-purpose specification documentation for medium to high complexity solutions including participation in the solution assessment and validation of medium to high complexity solutions to business requirements and processes using appropriate tools.
- Perform detailed gap analysis to determine and understand complex functional business requirements and changes as defined by the Business Analysts, Product Owners and other stakeholders. Identify problem areas, measure various areas of performance, propose changes and develop process improvement initiatives.
- Perform systems integration of medium to high complexity and provide specialised support to the systems designer in the identification of data conversion and reporting requirements.
- Work collaboratively within and across functions, building and maintain a trust relationship with business and IT stakeholders by delivering what was promised and providing technical and specialist knowledge and support to the team as well as system users.
- Estimate, schedule, prioritise and deliver on business-critical projects. This includes accurate and justifiable effort estimations for completion of work, identifying business and functional dependencies to effectively prioritise and schedule delivery of assigned work packages and providing accurate and concise feedback to team leads, highlighting task status, issues, and risks.
- Analyse test requirements and test scenarios. Prepare test scripts and execute testing the configured scenarios. Additionally, troubleshoot system related issues and channel transactional data. Facilitate and coordinate User Acceptance Testing. Ensure detailed, accurate and auditable test documentation is maintained according to required IT standards.
- Facilitate and execute QA testing/user acceptance and go-live support activities. Maintain and enhance manual and automated test case repository.
Requirements
- 4+ years of experience in a Functional Analyst or similar role
- Relevant and demonstrable experience in functional analysis, configuration, and user testing
- Experience in software testing
- IT Support and Operations knowledge
Qualifications
- 3-year IT qualification (essential)
- Business Analyst / Functional Analyst course or similar (essential)
- MS SQL fundamentals (Introduction to SQL) Certification (essential)
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How to Apply
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About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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