Job Description
About the Role
We are seeking a highly skilled Payments Operations Analyst to join our team in Johannesburg. As the next Payments Operations Analyst, you will take charge of transaction investigations while managing daily bank card operational queries. You will possess a solid understanding of journals, debits and credits and experience in a banking, payments, or card operations environment.
Key Responsibilities
- Manage daily bank card operational queries and transaction investigations.
- Process and monitor chargebacks, recalls, reversals, and force postings.
- Liaise with Finance on journals, duplicate transactions, and transaction corrections.
- Prepare and submit monthly and quarterly bank card reports.
- Review and assist with the annual Card-Based Agreements in collaboration with Finance.
- Engage with customers regarding disputed transactions and funding of accounts.
- Make operational decisions and support CRM teams with escalated queries.
- Attend PASA meetings as a bank representative (phase-in responsibility).
Requirements
- Good understanding of journals, debits and credits.
- 36 years experience in a banking, payments, or card operations environment.
- Strong operational and customer engagement skills.
- Mature, detail-oriented, and confident decision-maker.
- Afrikaans an advantage but not essential.
Qualifications
- BCom or BCom-related Degree/Diploma, or relevant qualification with basic accounting knowledge.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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