Musina: Centre Manager (Musina) posted by Flair TM

About the Role

We are seeking a highly skilled and experienced Centre Manager to lead the operations of Musina’s key retail centre. As part of Flair TM, our property development group is expanding its national portfolio and looking for talented professionals like you to join our team.

Key Responsibilities

• Prepare and manage the centre’s annual income and expense budgets.
• Track rental income, turnover rentals, municipal recoveries, utilities, and cost control.
• Monthly income statement reporting and variance analysis.
• Collaborate with operations on maintenance plans, lifecycle costing, and CAPEX.
• Oversee lease renewals, tenant exit procedures, and vacant unit readiness.
• Drive leasing through site visits, canvassing, and tenant engagement.
• Work closely with Asset Managers on tenant mix, leasing strategy, and occupancy targets.
• Ensure all leases are concluded on time and deposits received before occupation.
• Collaborate weekly with credit control to manage arrears.
• Engage tenants directly on outstanding rentals and legal proceedings.
• Participate in arrears reporting and make recommendations on write-offs.
• Maintain high standards of cleanliness, security, and overall tenant/visitor experience.
• Ensure centre operations meet compliance standards and safety regulations.
• Drive a customer-centric approach to building maintenance and tenant comfort.
• Support the development and execution of the annual marketing plan.
• Implement promotions and events that drive footfall and tenant sales.
• Oversee marketing agencies, branding, and CSI initiatives.
• Manage marketing budgets and ensure consistent brand representation.
• Lead the Centre Management team, including marketing, admin, and operations.
• Oversee exhibitions, promotional spaces, and income generation.
• Prepare monthly management packs and reporting.
• Conduct performance reviews and ensure a culture of service excellence.

Requirements

• 5–7 years’ experience in retail centre management, shopping centre operations, or commercial property management.
• Strong understanding of leasing, property finance, facilities management, tenant relations, and arrears control.
• Knowledge of budgeting, forecasting, and financial reporting.
• Strong leadership and communication skills.
• Experience using property management systems (MDA, MRI, PIMS) advantageous.
• Relevant tertiary qualification in Property, Business, or Marketing preferred.

Qualifications

• Bachelor’s degree or equivalent in a relevant field preferred.

Salary & Benefits