Mossel Bay: Duty Manager. posted by HotelJobs

January 15, 2026 Jobs in Garden Route

HotelJobs

Western Cape

Other IT/Computer

Job Description

About the Role

We are seeking an experienced Duty Manager to join our team at HotelJobs in Mossel Bay. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and managing daily operations. If you have a passion for delivering exceptional service and are looking for a challenging role, we encourage you to apply.

Key Responsibilities

Answer questions about lodge policies and services and resolve any guest issues.
Delegate tasks, set work schedules and manage shifts for staff.
Handle front-office and restaurant operations and quickly address and resolve any problems.
Work with other managers to ensure smooth coordination of lodge activities.
Monitor staff performance to maintain efficiency and compliance with policies.
Conduct training sessions for staff.
Inspect guest room and public area for cleanliness.
Work well under pressure and be quick to act in stressful situations.
Foster service innovation.
Manage front office operations.
Manage guest/customer experience.
Manage loss/risk prevention.
Manage relationship with customers.
Manage the service brand.
Manage workplace challenges with resilience.

Requirements

Minimum of 2 years experience in FOH/Restaurant or similar position.
Strong commitment to delivering exceptional service and genuine passion for the industry.
Outstanding proficiency in English.
Solid computer skills.
Excellent managerial and communications kills.
Thorough understanding of basic labour laws and disciplinary procedures.
Developmental approach towards staff management.
Proficient reporting skills.
Diligent work ethic, cooperative attitude, and meticulous attention to detail.
Display of assertiveness, patience, and strong organizational skills.

Qualifications

Code B Drivers License (required)

Salary & Benefits

Salary: TBC
Benefits: TBC

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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