Cato Ridge: Senior Customer Service Consultant posted by Tower Group

January 17, 2026 Jobs in Cato Ridge

Tower Group

Kwazulu-Natal

Manufacturing Production

Job Description

About the Role

Our client, a leading steel industry company based in Cato Ridge, is seeking an experienced Senior Customer Service Consultant to join their team. As a key member of the customer service department, you will be responsible for overseeing daily operations and ensuring seamless communication with customers.

Key Responsibilities

Oversee Customer Service Consultants on a day-to-day basis.
Raise tickets for any changes needed on SAP.
Follow up on and escalate outstanding tickets if need to the Customer Service Manager.
Departmental database development and management
Perform all system changes required, i.e. SOP updates, report updates, database changes.
Develop and maintain departmental reports.
Ensure a professional service is given to the entire department.
Build and maintain strong relationships with all sales, business development and customer service personnel.
Assist the Customer Service team with resolving customer complaints swiftly through the claims system.
Maintain the Product Claims register.
To develop and maintain of Standard Operating Procedures (SOPs) and other documentation to ensure uniformity across teams and processes.
Develop and maintain entire sales department information systems.
Assist the Departmental Management Team with daily information and forecasting.
Assist Customer Service manager to improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Assist Customer Service Manager to maximize customer operational performance by resolving problems; disseminating advisories, and new techniques; detecting and diagnosing problems.
To track & ensure closure of claims.
Identify patterns, anomalies, and discrepancies across datasets.
Develop dashboards and reports using tools like Power BI, SAP Analytics Cloud or Excel
Present insights to department Management Team.
Support predictive modelling and trend analysis for sales
Assist in budgeting and process optimization.
Work with IT and SAP teams to improve data workflows and reporting capabilities.
Work all departments to align data strategies with business goals.
Support ad hoc data requests and audits.

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Requirements

Grade 12
Bachelor’s degree in Commercial or equivalent Diploma
Qualifications: Data analytics or IT an added advantage
5 to 6 years in a Steel Industry or similar environment

Qualifications

No formal education mentioned

Salary & Benefits

Salary details not specified in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Manufacturing Production Jobs in Kwazulu-Natal

In Kwazulu-Natal, the manufacturing production sector is a significant contributor to the region’s economy, with various industries employing a large workforce. Typically, job seekers in this field can expect to find employment opportunities in sectors such as the financial services industry, technology industry, and manufacturing sector. Generally, these roles involve overseeing the production process, managing supply chains, and ensuring efficient operations.

The salary range for manufacturing production positions in Kwazulu-Natal varies widely depending on factors such as experience, company size, and industry sector. While broad estimates are difficult to provide, very generally speaking, salaries typically fall within the R400 000 to R700 000 per annum range, although actual figures can vary significantly. For instance, experienced professionals with advanced degrees or those working for large multinational corporations like Google or Microsoft may earn on the higher side of this range, while entry-level positions might be lower. Furthermore, roles in smaller companies or startups may also differ from these estimates.

Common skills required for manufacturing production positions include strong technical knowledge of production processes and equipment maintenance, excellent problem-solving and analytical skills, effective communication and leadership abilities, attention to detail, and the ability to work well under pressure. Typically, a degree in engineering, business, or a related field is often necessary for these roles. While not always required, proficiency in industry-specific software and systems can be beneficial.

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The manufacturing production sector employs professionals across various industries, including but not limited to the technology industry, automotive sector, and food processing industry. Commonly, manufacturers require skilled workers who can oversee production lines, manage inventory, and maintain equipment.

For those interested in pursuing a career in manufacturing production, there are numerous opportunities for development and growth. Often, companies invest heavily in employee training and development programs, which can lead to career advancement within the company or even across industries. Typically, professionals with 3-5 years of experience may be considered for supervisory roles, while those with advanced degrees or specialized skills may be eligible for leadership positions.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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