Job Description
About the Role
We are seeking a highly skilled and experienced Guest Relations Officer to join our team at Craven Cottage CC. As the face of our luxury hotel/lodge, you will be responsible for providing exceptional service to our guests, ensuring their every need is met, and exceeding their expectations. With a background in hospitality Front of House operations and experience working with Property Management systems, you are the ideal candidate for this role.
Key Responsibilities
- Provide exceptional guest service, including responding to inquiries and resolving any issues that may arise.
- Anticipate guests’ needs and proactively plan for the future to ensure seamless experiences.
- Operate comfortably in an environment of high levels of ambiguity, making quick decisions and adapting to changing situations.
- Recognise safety or security concerns and take appropriate action to protect our guests and staff.
Requirements
- Certificate / Diploma in Hospitality or equivalent
- At least 2 years of previous experience in hospitality Front of House operations of a luxury 5* hotel / Lodge
- Proficient in use of various well-known Property Management systems
- Proficient in the application of Up-Sell and Cross-Sell strategies
- Proficient user of Microsoft Office software applications
- Conversant with specialist terminology
- Ability to deal with guest complaints
Qualifications
- Completed Certificate / Diploma in Hospitality or equivalent
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Game Ranger Jobs in Western Cape
The Game Ranger position is an exciting and rewarding career choice for those passionate about conservation, outdoor activities, and working with animals. In Western Cape, South Africa, the job market for Game Rangers is typically driven by a strong demand for conservation efforts and tourism development. This demand often comes from industries such as financial services, technology, and hospitality, which frequently partner with conservation organizations to support their sustainability initiatives.
When it comes to salary expectations, Game Rangers in Western Cape can generally expect to earn a range of R200 000 to R400 000 per annum, although this figure can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. For example, those working in large-scale conservation projects or high-profile tourism initiatives may earn higher salaries than those in smaller organizations or entry-level positions.
Common skills required for a Game Ranger role include excellent communication and interpersonal skills, the ability to work effectively in diverse outdoor environments, knowledge of wildlife biology and conservation principles, experience with game management and tracking, physical fitness and endurance, and proficiency in languages such as Afrikaans, isiXhosa, or English. Additionally, many Game Rangers possess a degree in a related field, such as animal science, ecology, or conservation biology.
The Game Ranger role is often found in various industry sectors, including financial services sector (where it may be used to manage and monitor wildlife on large game reserves), technology industry (where it may involve applying conservation principles to software development projects), manufacturing sector (where it may involve monitoring environmental impacts of industrial activities). Other common employers include hospitality companies, tour operators, and government agencies.
Career progression for Game Rangers typically involves gaining experience in the field, building a strong network of contacts within the industry, and pursuing ongoing professional development opportunities. Many Game Rangers choose to pursue advanced degrees or certifications, such as a postgraduate diploma in conservation biology or a specialist qualification in game management. With experience and expertise, Game Rangers can move into senior roles, such as team leaders or project managers, or transition into related careers, such as environmental consulting or wildlife research.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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