Job Description
About the Role
We are seeking a skilled Support Engineer to join our team in Cape Town, Western Cape. As a Support Engineer, you will be responsible for troubleshooting, problem-solving, and providing technical support to customers using various diagnostic tools. You will work closely with remote IT teams to resolve complex issues, collaborate with infrastructure and network teams on-site hardware installations, upgrades, and maintenance, and maintain accurate inventory of IT equipment. This is an excellent opportunity for a motivated and experienced individual to join our team and contribute to delivering exceptional customer support.
Key Responsibilities
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
- Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.
- Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
- Provide IT support for customers in the field.
- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
- Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.
Requirements
- Senior Certificate plus Tertiary education in information technology.
- Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.
- Own car and valid driver’s license.
- Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.
- 3+ years experience in technical support.
Qualifications
- Senior Certificate
- Tertiary education in information technology
- Vendor Certification (CCNA) or Comptia Network + certification
- Matric
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Western Cape
In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.
Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.
Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.
The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.
Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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