Job Description
About the Role
A reputable Cosmetic & Lifestyle Brand is seeking a dynamic Group Spa Operations Manager to expand and enhance its brand presence in Cape Town. As a passionate leader with experience in promoting luxury spa brands, you will play a crucial role in supporting the Director and Management team in achieving cohesive and efficiently run environments.
Key Responsibilities
- Drafting Protocols & SOP’s for both own Spas and clients
- Coordinate with the Trainer for any client or Spa training requests that are needed
- Research and implementing new ideas based on your research in the competitive markets
- Creating and updating Spa Menus for both our Spa’s and the Clients
- Training clients in knowledge base and therapy protocols
- Research & implement new ideas to promote brand presence and drive revenue opportunities
- Give online support to new and existing clients with your suggestions and ideas
- Setting up Targets and creating retail strategy with new fresh input
- Assist with the development of new products which may be popular by sharing new ideas and current trends
- Design new suggested therapies based on research
- Site visits to Spa’s if necessary and support Spa Managers with their operational requirements and challenges
- Conduct weekly communication meetings with all spa departments to discuss operations, promotions and planning
- Ensure upfront that travel arrangements are booked, accommodation, flights, transfers etc.
- Create checklists to ensure you prepare all products, manuals and documentation before your trip commence
- Represent the brand in a structured and professional manner
- Managing stock control and inventory checks
- Having a keen eye on budgets and budgetary changes
- Communicating changes in an order process to relevant parties
- Ensuring that health and safety regulations are followed
- Creating and monitoring projects and teams for new spa clients which will include the concept, design and set up of the property
- Reviewing workloads and manpower to ensure targets are met
- Supporting the CEO or executive team’s vision and process ideals
- Ensuring staff working on processes are happy and operating efficiently
- Supporting all functions of the business to work together
Requirements
- Bachelor’s degree in Spa Management, Hospitality Management, Business Administration or related field
- At least 5 years’ experience in spa management, with proven leadership in a luxury / high-end setting
- Understanding of treatments, products, wellness philosophies and trends
- Leadership & Team Management: Motivating, training, scheduling, performance management, and conflict resolution skills
- Financial Acumen: Budgeting, P&L management, cost control, inventory and financial reporting skills
- Customer Service: Passion for guest experience, handling complaints tactfully, building client relationships skills
- Excellent verbal and written skills for guests, staff, and management
- Marketing: Developing promotions, strategies, and managing market positioning skills
- Problem-Solving: Ability to stay calm, professional, and find solutions under pressure
- Attention to Detail: Meticulousness in service delivery and presentation
- Contribute to a healthy Team Culture and display teamwork consistently
Qualifications
- Completed Bachelor’s degree in Spa Management, Hospitality Management, Business Administration or related field
- At least 5 years’ experience in spa management, with proven leadership in a luxury / high-end setting
- Understanding of treatments, products, wellness philosophies and trends
Salary & Benefits
- Salary: Negotiable based on experience (please note that this is not explicitly mentioned in the original job posting)
- Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid leave.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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