Job Description
About the Role
Our client, based in George, is seeking a detail-oriented and dependable Claims Clerk / Claims Administrator to join their team. The successful candidate will be responsible for managing and processing claims accurately and efficiently, must be able to work well under pressure, and demonstrate the ability to work independently with minimal supervision.
Key Responsibilities
- Receive, register, and process claims in line with company policies and procedures to ensure accurate and timely handling
- Verify all claim documentation for accuracy, completeness, and compliance with regulatory and contractual requirements
- Accurately capture claim information on the relevant systems to maintain up-to-date records
- Follow up on outstanding information and liaise professionally with clients, service providers, and internal departments
- Assess and validate claims within approved limits and escalate complex cases as required
- Maintain comprehensive and organized claim records and files to support auditing and reporting requirements
- Communicate claim outcomes clearly and professionally to clients and relevant stakeholders
- Manage queries and resolve claims-related issues efficiently while maintaining confidentiality
- Ensure compliance with internal policies, regulatory standards, and contractual obligations
- Achieve turnaround times and performance targets while working effectively under pressure
- Perform general administrative duties to support smooth claims operations and accurate reporting
Requirements
- Matric
- Fluent in Afrikaans and English
- Completed RE5 examinations (Essential)
- Minimum of 3 + years’ experience within short-term insurance
- Experience on Santam’s online “policy center” to adjust policies (Essential)
- Must be able to work independently
- Reliable transport
Qualifications
- Completed Matric
- RE5 Examinations
Salary & Benefits
R 16 838,95 Cost to Company
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in Western Cape
The Other Insurance (OI) industry in the Western Cape is part of the broader insurance sector, which has experienced steady growth in recent years due to increasing demand for risk management solutions. Typically, OI roles are sought after by professionals who can provide specialist underwriting and claims handling services to insurers. Generally, these jobs require strong analytical skills and a deep understanding of insurance products and policies.
Salaries for Other Insurance professionals in the Western Cape vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries typically fall within the R500 000 – R1 200 000 per annum range, although actual figures can be higher or lower, depending on individual circumstances. It’s worth noting that salaries can also vary significantly between smaller independent agents and larger multinational insurers.
Common skills for Other Insurance roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, a solid understanding of insurance laws and regulations, and the ability to work effectively in a team environment. Other essential skills may include proficiency in software applications such as policy administration systems or claims handling tools. Generally, professionals with experience in financial services, law, or other related fields can bring valuable skills and expertise to OI roles.
Industry sectors that commonly employ Other Insurance professionals include the financial services sector, technology industry, and manufacturing sector. These industries often require specialized insurance products and underwriting expertise to mitigate risks and protect assets. In addition to these sectors, the healthcare and construction industries are also significant users of OI services.
Career development opportunities for Other Insurance professionals in the Western Cape are generally strong, with many companies offering training and development programs to enhance skills and knowledge. Typically, career progression involves taking on more senior roles within an organization or seeking opportunities in related fields such as underwriting, claims handling, or risk management. With experience and expertise, OI professionals can also consider starting their own independent agencies or consulting practices.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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