Somerset West: Assistant Manager posted by Helderberg Personnel

About the Role

Helderberg Personnel is seeking an experienced and skilled Assistant Manager to join our team in Somerset West. The successful candidate will be responsible for assisting the Store Manager in ensuring the smooth and efficient running of the store, while delivering exceptional customer experiences within a high-end retail environment.

Key Responsibilities

• Assist in the day-to-day operation of the store to ensure effective trading and excellent customer service
• Support and advise customers with product selection, special orders, enquiries, and complaints
• Deputise for the Store Manager in their absence
• Assist with staff coordination including scheduling, supervision, motivation, and development
• Ensure the store is adequately staffed at all times
• Process sales transactions accurately and efficiently in line with till procedures
• Cash up in accordance with company policies with safety as a priority
• Assist with visual merchandising and store layout to maximise sales and brand image
• Support stock control including stock takes and ongoing inventory monitoring
• Receive, check, and process stock deliveries ensuring accurate paperwork completion
• Actively promote and present products using company sales and up-selling techniques
• Maintain excellent product knowledge including care, use, and suitability
• Assist with the implementation of local marketing initiatives including in-store demonstrations and special events
• Ensure the store is clean, tidy, and well-maintained at all times
• Act as a key holder and ensure opening and closing procedures are followed correctly
• Ensure company and centre security procedures are adhered to
• Comply with health and safety requirements and report any risks or hazards
• Assist with staff training on health and safety, including manual handling
• Carry out any other reasonable duties as required

Requirements

• Minimum 2 years supervisory experience within a quality retail environment
• Previous management experience including recruitment, training, and staff development
• Strong customer service and selling ability
• Excellent verbal communication skills
• Basic numeracy and literacy skills
• Competent in Microsoft Word, Outlook, and Excel at a basic level
• Interest in cooking and premium kitchenware products

Qualifications

• Minimum 2 years supervisory experience within a quality retail environment
• Previous management experience including recruitment, training, and staff development
• Strong customer service and selling ability
• Excellent verbal communication skills
• Basic numeracy and literacy skills
• Competent in Microsoft Word, Outlook, and Excel at a basic level

Salary & Benefits

• Competitive salary to be discussed during the interview process