Job Description
About the Role
A leading Cloud Solutions company is seeking a dynamic Contact Centre as a Service (CCaaS) Executive to develop and maintain a deep understanding of their business, products, and services, value proposition, and market positioning. The ideal candidate will have a proven track record in revenue management and a strong technical and commercial understanding of CCaaS platforms.
Key Responsibilities
- Develop and execute a revenue strategy for the CCaaS portfolio
- Understand regional markets to ensure strategic and tactical insight into competitive and opportunity landscapes
- Contribute to UCaaS revenue strategy and execution
- Lead the national CCaaS Specialisation and Regional Revenue Team to retain and grow revenue
- Support the successful resolution of escalated matters relating to revenue acquisition and retention
- Ensure reporting in the area of responsibility is timely, accurate, and provides required insights
Requirements
- Proven track record in revenue management (10+ years) and revenue management experience (3+ years)
- Demonstrated experience in CCaaS revenue, including a strong technical and commercial understanding of CCaaS platforms and their value to enterprise clients
- Experience in leading specialist revenue teams and driving national revenue initiatives
- Strong general business acumen including business development, customer relationship management, and commercial skills
Qualifications
- Relevant tertiary qualification or equivalent experience essential
Salary & Benefits
- Competitive salary package based on the original description
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Software Engineer Jobs in Western Cape
The Western Cape is home to a thriving software engineering sector, with a growing demand for skilled professionals in the technology industry. Typically, this demand is driven by the increasing adoption of digital solutions across various sectors, including financial services, manufacturing, and healthcare. As a result, software engineers in the region are in high demand, particularly those with expertise in areas such as artificial intelligence, cloud computing, and cybersecurity.
In terms of salary expectations, it’s common to find software engineers in the Western Cape earning between R500 000 and R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these are broad ranges and actual salaries can vary significantly based on individual circumstances.
Software engineers in this region typically possess a range of skills, including proficiency in programming languages (such as Java, Python, or C++), experience with software development methodologies (like Agile or Waterfall), knowledge of database management systems (DBMS), and understanding of cloud computing platforms (AWS, Azure, Google Cloud). Additionally, having experience with DevOps tools, collaboration platforms (e.g., Slack or Trello), and familiarity with version control systems (Git) are also highly valued skills. Other common skills for software engineers in this region include proficiency in languages like HTML, CSS, and JavaScript.
Software engineering roles can be found across various industries, including the financial services sector, technology industry, manufacturing sector, and healthcare industry. The finance sector, for example, employs software engineers to develop trading platforms, risk management systems, and banking applications. In contrast, the technology industry relies on software engineers to design and implement digital solutions for its products and services.
Career progression opportunities are generally good in this field, with many companies offering professional development programs, mentorship schemes, and training initiatives. Typically, software engineers can expect to move into senior roles such as team lead or technical lead after several years of experience. With continued learning and skill acquisition, they may also opt for more specialized roles like technical architect or product manager.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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