Job Description
About the Role
We are seeking a highly motivated and customer-focused Sales Assistant to join our team at Crocs Somerset West in Cape Town. As a Sales Assistant, you will be responsible for delivering exceptional customer service and driving sales growth. If you have a passion for providing excellent customer experiences and are looking for a dynamic work environment, we encourage you to apply.
Key Responsibilities
- Acknowledge every customer within 30 seconds
- Deliver excellent customer service to every customer following the Crocs customer service procedures
- Establish your customers’ needs and use your technical knowledge to demonstrate benefits to meet those needs
- Close the sale & secure add on sales
- Invite your customer to back & turn them into Crocs fans
- Monitor your daily sales against your individual budget every few hours
- Replenish footwear, apparel, and accessories from the storeroom daily
- Minimising shrinkage by zoning the store, acknowledge customers, and following the Crocs changing room policy
- Ensure stock entries in the POS systems are accurate
- Process deliveries by checking quantities t invoice, tagging, hanging and pricing product, and recording in the POS System
- Process customer orders
- Daily Operations: ensure store housekeeping is maintained daily including dusting, cleaning mirrors, vacuuming, emptying bins, clearing the counter area and tidying change rooms
- Assist the manager with open and closing the store
- Training: your training is your responsibility; ensure you are allocated a buddy initially & that you learn from them
- You must attend quarterly training sessions & complete the assessments
- Ensure you receive monthly feedback from your manager
- Set up a monthly meeting with your store manager to discuss your progress through the Crocs rookie pack
- Merchandising: observe the store & maintain stock presentation in accordance with the Crocs standards; ensure sizes are replenished
- Assist the team to change the windows/ Mannequins fortnightly
- Ensure POS materials are stored in the area to avoid damage
Requirements
- Grade 12 or Equivalent
- 1 year of customer services experience minimum
- Crocs product knowledge advantageous
- Able to work flexible shifts
Qualifications
- Formal education/certifications (none mentioned)
Salary & Benefits
- Comprehensive health benefit
- Quarterly Uniform allowance
- Staff discount (50% off for you and your family across all the brands within the group)
- Company performance incentive scheme
- Long-service incentives
- Holistic Employee Wellness programme
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Sales Jobs in Western Cape
The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.
In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.
Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.
In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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