Job Description
About the Role
Join our Client Experience Team to deliver a seamless and remarkable client journey across all touchpoints. As a Digital Inbound Business Consultant, you will focus on digitally onboarding and supporting lower-revenue clients while identifying opportunities to up-sell and becoming their trusted business champion.
Key Responsibilities
- Digitally deliver on the desired end-to-end client experience for lower revenue mass market clients
- Develop strong relationships with your clients
- Ability to unlock our value proposition through high value interactions with your clients, with insights attained through our process of continuous consultation
- Manage and take full ownership of the allocated client base
- Collaborate with Sales Consultants to ensure fast and sustained conversion of sales to satisfied clients
- On-board new clients and ensure yield metrics are met
- Up-sell VAS or new product features to your current client base
- Train existing clients on new products or processes through a combination of telephonic and digital channels
- Ensure churn of your client base is within budgeted targets
- Maintain detailed records of all client interactions in CRM
- Collaborate with Sales Consultants to grow your region and maintain its profitability
- Ensure clients continually experience a “Remarkable CX” infused with digital experiences
Requirements
- Sound understanding of the SA private medical industry as well as medical practices highly advantageous
- National Senior Certificate (Matric), but tertiary qualification preferred
- 2+ years in client service in the healthcare and/or information technology sectors
- 1+ years training clients on software products
- 1+ years up-selling products and services to existing clients
- 1+ years building strong and trusted business-level relationships with clients
- 2+ years admin
- 1+ years coordinating third parties
Qualifications
- National Senior Certificate (Matric)
- Tertiary qualification preferred
Salary & Benefits
The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidate’s qualifications, skills and level of experience.
NOTE: We ONLY accept online applications. We do not consider direct applications via Whatsapp or email.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Medical Jobs in Gauteng
In Gauteng, the general job market trend for Other Medical positions is typically driven by an increasing demand for healthcare services, particularly in urban areas. This growth is often attributed to a growing population and an aging demographic, leading to a surge in medical tourism and specialized care needs.
When it comes to salaries for Other Medical professionals in Gauteng, it’s essential to note that compensation can vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries tend to be higher in larger organizations or those in high-demand sectors, but even within smaller companies, salaries can still be competitive. Typically, salaries range from R400 000 to R700 000 per annum, with more senior roles or those in specialized fields potentially falling outside of this range.
Common skills required for Other Medical positions in Gauteng often include a strong foundation in medical sciences, excellent communication and interpersonal skills, the ability to work effectively in a team environment, and proficiency in relevant software applications. Many professionals in this field also possess advanced degrees or certifications, which can enhance job prospects and career advancement opportunities. Additionally, the ability to remain calm under pressure, think critically, and make sound judgments is essential for success in this role.
In terms of industry sectors, Other Medical professionals are often employed in financial services, technology industries, manufacturing sectors, and healthcare organizations. These sectors frequently require specialized care or expertise, making them attractive employers for medical professionals. While specific companies may not always be publicly disclosed as major recruiters, larger multinational corporations like Google and Microsoft often have a presence in these industries.
Career development opportunities for Other Medical professionals in Gauteng are generally excellent, with many individuals progressing to senior roles within their current organization or transitioning into leadership positions within healthcare organizations. With experience, advanced degrees, or certifications, professionals can explore specialized fields like medical research, policy development, or medical education, which offer greater autonomy and professional fulfillment.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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