Menu Close

George: General Manager (Hospitality)

Advertisement



Job Description

Job Description Role Overview The Store Manager is the on-site operational leader responsible for the day-to-day performance of the store. This is not a passive retail environment. The Store Manager is expected to be fully engaged in the daily rhythm of the business, leading the team, maintaining standards, and delivering consistent operational results. This role suits someone who enjoys working with people, can lead from the front, and is comfortable operating within a structured retail system. Success in this role depends on discipline, consistency, and full commitment to the stores brand, systems, and values. The Store Manager is the primary customer-facing representative at the location and is accountable for operational excellence, staff wellbeing, customer experience, and accurate reporting. Key Responsibilities 2.1 Operations & Standards Ensure full compliance with all operational systems, procedures, and brand standards. Oversee or personally perform all tasks required to keep the store operating smoothly on a daily basis. Maintain high standards of cleanliness, service, food safety, and presentation at all times. Ensure all equipment and assets are properly cared for and used correctly. 2.2 Financial & Stock Control Manage stock ordering, levels, and rotation. Accurately track and report wastage, shrinkage, and theft. Maintain stock variance and wastage within target levels. Understand daily, weekly, and monthly turnover and cost drivers. 2.3 Staff & HR Management Recruit, train, and onboard staff according to company standards. Lead, motivate, and discipline staff in a fair and consistent manner. Proactively manage staff wellness, morale, and performance. Liaise with HR consultants to pre-empt staff issues and avoid escalation. Ensure all HR documentation and processes are followed correctly. 2.4 Training & Development Ensure all staff receive ongoing training and refresher sessions. Coach floor managers and key staff for growth and accountability. Attend required training sessions and implement learnings in store. 2.5 Customer Experience Be a visible and present leader on the shop floor. Actively engage with customers and handle complaints professionally. Ensure customer experience aligns with the brand promise. 2.6 Reporting & Communication Submit all required reports accurately and on time, including POS, stock, waste, HR, and maintenance reports. Participate in regular check-ins and review meetings with head office. Escalate risks, issues, or deviations early rather than reactively. Performance Metrics Monthly performance reviews will include: No unresolved disciplinary matters. Staff wellness and morale levels. Staff training and development completion. Turnover performance versus targets. Profit contribution and cost control. Operational compliance, including shrinkage, wastage, and reporting accuracy. Key KPIs Financial Performance Monthly turnover and gross profit margins aligned with store targets. Clear understanding of variances and corrective actions. Operational Compliance 100% compliance with systems, audits, and brand standards. HR & Staff Management Zero unmanaged staff disputes. Annual staff turnover below 15%. Staff Development Each staff member receives at least one development opportunity per quarter. Team Culture & Wellness Staff morale rating of 8 out of 10 or higher in internal feedback. Stock & Cost Control Stock variance and wastage maintained below 2% monthly. Maintenance & Asset Care All service logs up to date. No repeated equipment failures due to neglect. Customer Experience Visible management presence on the floor weekly. Customer compliments significantly outweigh complaints. Reporting & Communication All reports submitted on time and accurately. Action points from head office followed through consistently. Brand Representation Acts as a responsible and positive ambassador for the brand in the local community. Skills & Experience Required Strong financial and numerical understanding. Previous food service or retail experience preferred. Proven people management ability. Comfortable with technology and POS systems. Organised, process-driven, and detail-oriented. Calm under pressure and solutions-focused. Strong leadership presence and communication skills. Reporting Line The Store Manager reports to Head Office. Regular performance reviews and operational check-ins form part of this role.

View Job  George: General Manager (Hospitality) posted by SydSen Recruit

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail / wholesale Jobs in Eden

In the retail and wholesale sector in Eden, South Africa, the general job market trends indicate a growing demand for skilled professionals to support the sales and operations functions. Typically, retailers and wholesalers seek individuals with excellent customer service skills, product knowledge, and organisational abilities.

Generally, salaries in this field vary widely depending on factors such as experience, company size, and industry sector. For example, an entry-level position in retail or wholesale may start around R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R120 000 per annum. However, it’s essential to note that these are broad ranges, and actual salaries can vary significantly depending on individual circumstances.

Common skills required for retail and wholesale roles include excellent communication and interpersonal skills, the ability to work effectively in a team environment, basic mathematical skills, and attention to detail. Additionally, knowledge of inventory management systems, point-of-sale software, and customer relationship management tools is often preferred or required. Proficiency in Afrikaans, English, and/or isiXhosa can also be an asset for roles serving diverse communities.

The retail and wholesale sector encompasses various industries, including financial services, technology industry, manufacturing sector, and more. These sectors often employ individuals to manage day-to-day operations, process transactions, and provide exceptional customer service. As a result, career development opportunities abound in this field, with many positions offering potential for advancement or transition into related roles.

View Job  George: Senior Chef De Partie - Luxury Boutique Hotel - George I Lb posted by HotelJobs

For those seeking to build their careers in retail or wholesale, common progression paths include working as a sales assistant, team leader, or store manager. With experience, individuals can move into more senior roles, such as operations manager or logistics coordinator. Opportunities for specialisation may also arise in areas like supply chain management, product development, or customer service management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in George, Eden


Job Seeker Tip

Create a professional email address for job hunting - avoid nicknames or casual addresses.

View Job  Limpopo: Field Operations Manager (Limpopo) posted by PnS Group Ltd
How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Western Cape: Junior Automation Engineer posted by Communicate Finance

Jobs in South Africa January 25, 2026
Communicate Finance Electrical Engineering

Job Description:PLC, HMI and Scada programming and commissioningPerform Factory Acceptance TestingDesign and implementation of automation systemsDatabase...

View Job

Limpopo: Livestock and Crop production assistant posted by Signa Opportunity

Jobs in Limpopo January 25, 2026
Computer Other IT Signa Opportunity

About the roleThe Junior Livestock & Crop Production Assistant role is designed to provide young people with practical workplace experience…

View Job

South Africa: Maintenance Manager posted by Wild Dreams Hospitality

Jobs in South Africa Remote January 25, 2026
maintenance Wild Dreams Hospitality

We are looking for an energetic leader to manage the infrastructure of this exquisite luxury island escape. The ideal candidate…

View Job

South Africa: Guest Relations Anchor posted by Wild Dreams Hospitality

Jobs in South Africa January 25, 2026
Public Relations Wild Dreams Hospitality

The ideal candidate is a natural host who thrives on anticipating needs before they are spoken and finds joy in…

View Job

Durban: IT Manager posted by Riseup Management

Jobs in Durban Remote January 25, 2026
Insurance Sales Marketing Riseup Management

Key Responsibilities : Technology availability, stability, and incident managementEnsure high availability of all production systems supporting operations...

View Job

South Africa: Personal Assistant posted by Riseup Management

Jobs in South Africa January 25, 2026
Office Automation Riseup Management

Key ResponsibilitiesExecutive SupportProvide proactive and comprehensive support to the DirectorManage complex diaries, scheduling meetings, appointments,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Eden, Jobs in Garden Route, Jobs in George

More Jobs in Your Area