Menu Close

Cape Town Region: Client Experience Experts B2c posted by Tanya Serra Food, Wine, Hospitality Recruitment

Advertisement



Job Description

POSITION OVERVIEW Client Experience Experts are pivotal in ensuring exceptional customer interactions. They prioritize customer satisfaction throughout the entire journey, from pre-travel preparations to the trip itself. These experts specialize in delivering memorable experiences that exceed expectations, ensuring that each customer interaction leaves a lasting positive impression. CUSTOMER EXPERIENCE • Client liaison and relationship building post deposit payment received, e.g., advising clients on basic visa requirements • Arranging of gifts if applicable • Pre and on trip support and client communication / key touchpoints (e.g., messaging clients re special occasions; reminders; last minute sight seeing) • Pre and post travel communication / mailers, e.g., welcome home mailer • Complaint management e.g., amending services where required BOOKINGS MANAGEMENT • Sell add on services e.g., day tours, cultural visits or balloon safaris • Processing of Refunds – i.e., flight refunds and changes in Bazaruto • Handling logistics and park fee changes • Final documentation review and sending of documentation to clients • Along with the Sales Consultant, handling of booking/itinerary changes or cancellations • Emergency phone duty THIRD PARTY LIAISON • Work closely with suppliers / product to resolve issues pre or during travel AD-HOC • Assist consultants in managing inbox while on leave. QUALIFICATIONS: Matric • Diploma in travel and tourism or • Relevant tertiary EXPERIENCE AND KNOWLEDGE • Minimum of 3-5 years SAFARI Travel Industry experience • Professional email and telesales communication • Customer service experience • Experience using our quoting system, Bazaruto (advantageous)

View Job  Rustenburg: New & Used Car Sales Executives - Rustenburg posted by Bonafide Human Capital Ltd

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in Western Cape

The sales industry in Western Cape is typically characterized by a competitive job market, with a high demand for skilled professionals who can drive revenue growth and build strong relationships with clients. Generally, the job market trends in this field are influenced by the overall economic climate and the specific needs of various industries.

In terms of salary expectations, it’s common to find sales positions paying salaries that range from around R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly based on individual circumstances.

Typically, a successful sales professional in Western Cape should possess a range of skills, including strong communication and interpersonal skills, the ability to build rapport with clients and colleagues alike, and a solid understanding of marketing principles and product knowledge. Common skills also include negotiation and closing techniques, sales strategy development, and data analysis and reporting. Additionally, proficiency in Microsoft Office and CRM software is often an added advantage.

The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ sales professionals in Western Cape. Other sectors, such as healthcare and education, also have a presence of sales roles.

In terms of career development, sales professionals in Western Cape can expect to progress through various stages, from entry-level sales positions to senior account management or sales leadership roles. Opportunities for training and professional development are often available, including sales certifications, product knowledge updates, and industry-specific conferences. As experience grows, so does the scope of responsibilities, with sales professionals taking on more complex sales strategies, managing larger client portfolios, and contributing to sales team performance metrics.

View Job  Brackenfell: Sales Rep posted by DB Recruitment


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town Region, Western Cape


Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

View Job  Western Cape: BIM Technician posted by Communicate Finance

Latest Job Opportunities

Gauteng: Internal Sales Administrator posted by Proconnect Personnel (The Sky is not the Limit)

Jobs in Gauteng January 25, 2026
Client Services Proconnect Personnel (The Sky is not the Limit) Sales Support

Minimum requirements:from a Manufacturing / Retail industryStrong administration skillsexcellent communication skillsMatric3 years Pastel experience3 years...

View Job

South Africa: *Office Manager – UK BASED posted by Stratlab Consulting (Pty) Ltd

Jobs in South Africa January 25, 2026
Client Services Sales Support Stratlab Consulting (Pty) Ltd

UK Role | Calm, capable, and quietly in controlEvery office needs a steady hand. This role is that hand.Our client…

View Job

Pretoria East: Paralegal (Trusts and Curatorship) posted by MacRobert Attorneys

Jobs in Gauteng January 25, 2026
Computer MacRobert Attorneys Other IT

Key Responsibilities:Collect medical and related trust/curatorship expenses from the RAF.Draft and prepare court applications accurately and...

View Job

Gauteng: Auto Electrician Transport Refrigeration posted by Jobs 4 All

Jobs in Gauteng January 25, 2026
Engineering Management Jobs 4 All

We are looking for a skilled Auto Electrician with experience in automotive refrigeration systems to join our team in BoksburgThe…

View Job

Durban: Senior Engineer (Hardware / Firmware Development Engineer) posted by Jobs 4 All

Jobs in Durban January 25, 2026
Engineering Management Jobs 4 All

We are seeking a highly skilled Senior Engineer with expertise in Hardware Development or Firmware Development to join our innovative…

View Job

Somerset West: Graduate Industrial Engineer – Agriculture posted by Helderberg Personnel

Jobs in Somerset West January 25, 2026
Engineering Management Helderberg Personnel

Key ResponsibilitiesOperational and Production OptimisationQuality, Compliance and StandardisationContinuous Improvement & Problem SolvingMinimum...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town Region, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area