Bloemfontein: Operations Manager posted by Curo health

• Own daily operations across all four practices
  
• Ensure efficient patient flow, scheduling discipline, and reduced waiting times
  
• Maximize doctor utilization through structured scheduling
  
• Manage stock, consumables, and facility readiness
  
• Resolve patient complaints professionally and decisively
  
• Maintain consistent operational standards across all sites
  

People Management

• Directly manage front-desk staff, nurses, and admin teams
  
• Implement rosters, leave planning, and performance accountability
  
• Drive a culture of ownership, productivity, and service excellence
  
• Address performance issues in line with labour legislation
  

Marketing & Growth Execution

• Drive walk-in patient growth across all practices
  
• Build and manage local partnerships (pharmacies, corporates, schools, universities, community organisations)
  
• Execute on-the-ground marketing and growth initiatives
  
• Activate cross-referrals within the wider Curo ecosystem
  

Commercial Performance
You will be directly accountable for:

• 30 patients per practice per day
  
• 55% gross margin
  
• Strong doctor utilisation
  
• Increased revenue and repeat visits per patient
  
• PMB registration and chronic care optimisation
  
• Tight cost control without compromising care quality
  

Systems, Reporting & Compliance

• Ensure effective use of all practice management systems
  
• Monitor operational data and translate insights into action
  
• Maintain compliance with medical aid processes, POPIA, HPCSA-related operational standards, and basic labour law. 

Requirements

Experience

• Minimum 3 years experience in:
  
• Healthcare practice management and/or
  
• Pharmacy or pharmaceutical operations
  
• Multi-site operational experience is a strong advantage
  

Profile

• Hands-on operator with a strong execution bias
  
• Commercially driven and outcome-focused
  
• Confident people manager with operational authority
  
• Comfortable working across multiple locations
  
• Structured, disciplined, and highly accountable
  

Work Model

• Based in Bloemfontein
  
• Regular travel between practices required
  
• Occasional after-hours availability as operational demands require
  

First 90 Days Success Indicators

• Clear control and visibility over daily operations
  
• Improved scheduling discipline and patient flow
  
• Measurable increase in patient volumes
  
• Active local partnerships established
  
• Clear KPIs defined, tracked, and reported
  
• Staff roles and accountability clearly implemented
  

Who Should Not Apply

• Candidates seeking a desk-based or purely administrative role
  
• Individuals uncomfortable with direct staff management
  
• Candidates without a strong commercial or growth mindset
  
• Those unwilling to be accountable for measurable results