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Durban: Telesales Agent (Insurance)

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Job Description

About the Role

We are seeking an experienced Telesales Agent to join our team in Durban. As a key member of our sales team, you will be responsible for conducting outbound sales calls to a pre-qualified database of high-value clients, presenting and explaining complex insurance products, and achieving ambitious daily, weekly, and monthly sales targets.

Key Responsibilities

  • Conduct outbound sales calls to a pre-qualified database of potential and existing high-value clients
  • Articulately present and explain complex insurance products, ensuring clients understand all policy benefits and terms
  • Perform detailed needs analyses to recommend bespoke insurance solutions
  • Maintain accurate client and sales records on a CRM system
  • Uphold the highest standards of compliance with all FAIS, FICA, and internal company policies
  • Provide exceptional, white-glove after-sales support to foster long-term client relationships

Requirements

  • Matric certificate (valid RE5 qualification is non-negotiable)
  • Proven track record of success in a telesales environment, preferably within the financial services or insurance sector
  • Exceptional verbal communication skills with polished and professional telephone etiquette
  • Strong persuasion, negotiation, and closing skills
  • A target-driven mindset with an unwavering focus on results
  • High level of computer literacy and experience with CRM software

Qualifications

  • Matric certificate (valid RE5 qualification)

Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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