Cape Town City Centre: 1st to 2nd Line IT Support Engineer

January 29, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

Join a UK-based remote IT support team with a focus on both tech and service excellence. Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company supports businesses with everything from hardware and networking to Microsoft 365 and security administration.

Key Responsibilities

Provide 1st and 2nd line remote support for hardware, software, networking, and cloud issues
Handle escalations from 1st line support and liaise with 3rd line where necessary
Troubleshoot PCs, servers, peripherals, Microsoft 365 apps, and common software
Manage user accounts across Entra, Active Directory, and other vendor portals
Support Windows Desktop and Server environments (some exposure to Mac OS beneficial)
Perform basic network diagnostics and support VoIP-related queries
Assist with endpoint protection (AV, EDR/MDR) and backup solutions

Requirements

Strong knowledge of Windows OS (desktop/server), MS 365, and basic networking
Familiarity with Entra ID, Active Directory, backup technologies, and security protocols
Confident communication skills
Clear spoken and written English is essential
Customer-centric approach with patience, empathy, and attention to detail

Qualifications

Bachelor’s degree in Computer Science or related field (if applicable)
23 years experience in a 1st/2nd line IT support environment

Salary & Benefits

R27,500 R32,000/month equivalent

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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