Western Cape: Customer Service Consultant (Durbanville in Cape Town) posted by Express Employment Professionals Midrand

January 28, 2026 Jobs in South Africa

Express Employment Professionals Midrand

Western Cape

Other Sales/Marketing

Job Description

About the Role

We are seeking a highly skilled and experienced Customer Service Consultant to join our team in Durbanville, Cape Town. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients via phone, email, and walk-in queries. If you have excellent communication skills, are proactive, and enjoy helping others, we want to hear from you.

Key Responsibilities

Attend to all phone, email, and walk-in customers in a friendly and professional manner.
Answer all phone calls and assist customers telephonically, return customer calls timeously.
Answer all tickets daily and assist customers with queries.
Create clients on the SAGE Accounting System.
Send quotes to clients and follow up daily on quotes sent.
Attend to what’s up queries on the company cell phone.
Ensure that all transactions are done effectively and timeously from the date of receipt. This includes ensuring all forms are completed correctly and the correct supporting documents are attached.
Ensure all transactions are submitted to the correct Departments.
Contact clients if transactions are returned to discuss problems with them.
Ensure tickets are closed when transactions are finalized.
Make number plates for clients if necessary.
Ensure that all outstanding money is received from clients before documents are handed to the client.
Should documents be handed to clients without full outstanding money being paid, the consultant will be held liable to pay the money.
Filing and scanning of all documents.
Booking couriers for all customers and balancing courier invoices.
Sending out outstanding invoices to clients and following up with regard to payments.
Use tickets at all times for communication, if communicating via email.
Create a ticket when working on an email and then correspond on there.
Achieving monthly sales targets.

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Requirements

Strong customer service skills
Ability to work in a fast-paced environment
Excellent communication and problem-solving skills

Qualifications

Matric or equivalent qualification

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Sales/Marketing Jobs in Western Cape

In the Western Cape region of South Africa, the sales and marketing industry is dynamic and growing, driven by a thriving economy and increasing demand for products and services. Typically, roles in this field require a strong understanding of business principles, excellent communication skills, and the ability to work effectively with diverse stakeholders.

Generally, salaries for sales and marketing professionals in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges might include R300 000 – R500 000 per annum, while more senior roles could command salaries ranging from R600 000 – R1 million or more. However, it’s essential to note that these are general estimates, and actual salaries may differ significantly depending on individual circumstances.

Common skills for sales and marketing professionals in Western Cape typically include strong communication and interpersonal skills, a solid understanding of market trends and consumer behavior, and proficiency in digital marketing tools and platforms. Additionally, candidates often need to be adaptable, resourceful, and able to work effectively under pressure. Other important skills may include data analysis, project management, and strategic thinking.

The sales and marketing industry is prevalent across various sectors, including financial services sector, technology industry, manufacturing sector, and more. Companies in these industries often require sales and marketing professionals with expertise in digital marketing, product development, and customer engagement.

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For career development, a common progression path for sales and marketing professionals is to move from entry-level roles into senior positions, such as team leader or manager. With experience, candidates can also transition into specialist roles, such as brand management or digital marketing strategy. Furthermore, with ongoing education and training, sales and marketing professionals can stay up-to-date with the latest industry trends and technologies, positioning themselves for continued growth and advancement in their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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