Job Description
About the Role
We are seeking an experienced Client Service Manager to join our team at Status Staffing. The ideal candidate will have a strong background in customer service, refrigeration knowledge, and supervisory/management experience. As a Client Service Manager, you will be responsible for managing customer after-sales services, defining performance KPIs for the team, and promoting teamwork within the department.
Key Responsibilities
- Manage customer after-sales services
- Define performance KPIs for the team and track performance
- Administer, finalize, and approve overtime on a weekly basis
- Keep track of recalls by technicians, customers, and cabinet types on a weekly basis—record reasons and corrective actions
- Promote teamwork within the department and cross-functionally. Actively resolve issues that arise.
- Manage subcontractors to ensure the business meets customer needs and maintains cost targets, balancing internal technicians, overtime, and outsourced jobs.
- Perform duties cross-functionally with other departments when needed.
- Schedule call-outs with in-house technicians and subcontractors.
- Monitor call logging and provide tickets on the in-house system.
- Prepare and approve customer quotes as needed.
- Collect and address customer feedback regarding call-outs.
- Manage the weekend stand-by schedule.
Requirements
- Minimum qualification Grade 12
- Relevant tertiary qualification will be advantage
- Refrigeration knowledge will be an advantage
- Minimum of 5 Years’ experience in a customer-service environment
- Minimum of 3 Years’ experience in a supervisory/management role
- IT knowledge and capability: Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Experience in Sage Evolution an advantage
- Willingness to work standby
- Excellent communication skills
- Good interpersonal skill
- Clear and professional articulation when answering customer calls
- Enjoy working in a team environment
- Positive attitude and ability to work against deadlines, proactively solve problems
- Able to work under pressure
Qualifications
- Grade 12 certificate
- Relevant tertiary qualification (if applicable)
Salary & Benefits
Market Related
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Management Jobs in Western Cape
In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.
When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.
In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.
Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.
Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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