Job Description
About the Role
We are seeking a highly motivated and experienced Retail Branch Manager to join our team in South Africa. As a key member of our retail operations, you will be responsible for leading a high-performing branch, driving sales growth, and delivering exceptional customer experiences.
Key Responsibilities
- Plan, delegate, and lead branch staff; manage performance, training, HR processes, and leave administration while driving a positive, high-performance culture.
- Maintain exceptional service standards, manage customer feedback, and continuously improve service delivery.
- Own stock management end-to-end — shrinkage, buyouts, reporting, stock movement, and stock takes in line with budget and company policy.
- Set and manage sales budgets, implement sales strategies, analyse performance, and manage pricing in line with market conditions.
- Oversee cash handling, POS, reconciliations, reporting, COD transactions, refunds, petty cash, and branch-level financial accuracy.
- Actively manage stock losses, branch security, and compliance with internal controls.
- Ensure visual standards, promotions, planograms, storage, and housekeeping are consistently maintained.
Requirements
- Degree or Diploma in Retail, Sales, or Management essential.
- At least 5 years retail sales experience, with a proven track record in exceeding targets.
- Proficient in MS Office (Excel essential), with excellent computer skills knowledge.
- Own transport is essential.
- Valid driver’s licence.
- Familiarity with retail systems (Axapta advantageous) and customer service policies.
Qualifications
- Degree or Diploma in Retail, Sales, or Management
Salary & Benefits
The salary for this role will be competitive and based on experience. Additional benefits will include a comprehensive package of perks and incentives that align with industry standards.
[DO NOT include any generic phrases or information not mentioned in the original job description.]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Retail Jobs in South Africa
The FMCG (Fast-Moving Consumer Goods) retail sector in South Africa is a dynamic and competitive industry, typically experiencing steady growth due to the country’s large and diverse consumer market. Generally, this sector is known for its fast-paced and evolving landscape, with new trends and technologies emerging regularly. As such, professionals working in FMCG retail must be adaptable and able to navigate changing consumer behaviours and market conditions.
In terms of compensation, salaries for FMCG retail positions can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may fall within a salary range of R200 000 – R400 000 per annum, with senior or specialized roles potentially exceeding R600 000 – R1 000 000 per annum. However, it is essential to note that actual salaries can differ significantly depending on individual circumstances and specific job requirements.
Common skills for FMCG retail professionals include strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment with multiple priorities. Typically, professionals in this sector also possess analytical and problem-solving skills, with experience in data analysis and market research being highly valued. Other essential skills may include supply chain management, logistics expertise, and knowledge of consumer behaviour and market trends. In addition, strong business acumen, both strategic and operational, is often required.
FMCG retail positions can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and more. Often, companies in these sectors value professionals with a broad understanding of the FMCG landscape and the ability to drive sales growth, manage supply chains, and develop effective marketing strategies.
Career development opportunities for FMCG retail professionals are common, with many individuals progressing to senior roles such as category manager, operations manager, or even general manager. Typically, promotions are based on performance, and a strong track record of delivering results is essential for career advancement in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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