Johannesburg: SALES REPRESENTATIVE

QUALIFICATIONS AND EXPERIENCE: Matric/Grade 12. Minimum of 5 years of sales experience in a related field Minimum of 5 years technical experience Drivers license Willingness and ability to travel Excellent computer skills with proficiency in MS office and B.C./SAP Strong sales ability Product knowledge Proven track record in sales Knowledge of the mining industry GENERAL : Maintain the existing customer base and to bring in new business in the allocated territory with the goal of increasing revenue and growing market share. Promote the brand by achieving excellent customer satisfaction results through superior service and offering solutions to overcome the customers challenges. Build the companys reputation in the market by conducting business in a professional manner, utilising your superior sales skills and technical knowledge to build a strong relationship with key stakeholders. Continually grow your product knowledge of company equipment and understand the market dynamics and technological advancements to be able to identify new opportunities. DUTIES AND RESPONSIBILITIES: Customer Maintenance: Ensure that the customers are seen on a regular basis within the call cycle using tools to plan effectively. These calls are to cover general issues as well as updates on the companys services. New business potential to be investigated at all existing customers. A weekly report detailing customer visits and activities should be submitted weekly. Customer Data Base: All new customer accounts opened, and all existing accounts must have a full power base identification by position, detailing the individuals and reporting structure and delegations of authority applicable per customer business unit. Customer Fleet Information: Update customer fleet population and status including Underground Products and Competitor. Update product hours to assist with forecasting analysis for parts and components supply, repairs, rebuilds and product replacement. New Business: Responsible to source, plan and obtain new business in the territory linked to parts, equipment and services. New business development focus at specific identified customers should be supported with agreed activities and targets. Customer Care: Demonstrate commitment to customer care, ensuring that customer queries and needs are addressed promptly and to their satisfaction. The urgency and implied needs of the customer should be interpreted and communicated effectively, be it internally and/or externally, to find timeously solutions. Customer Complaints: Where necessary, to ensure that customer complaints and claims are treated as priority and resolved to everyones satisfaction. Evaluate complaints daily and escalate any serious complaints to the Branch Manager. Investigate regular service failures and escalate to the relevant department heads. Warranty Claims: Ensure that the correct Warranty Procedures are followed and executed timeously to safeguard the company. Ensure the customer receives feedback and recommendations to improve future performance. Critically analyse sales data to measure specific performance and identify opportunities. Sales Analysis: Analyse on a weekly and monthly basis the sales figures and demonstrate a clear and solid understanding of the figures coming out of the territory to identify areas where we need to improve. These figures are to be always kept on record in the Service Centre. Sales Activities: Determine customers specific technical and application needs and suggest appropriate solutions explaining complex technical concepts in a way they can easily understand. Underground visits are required to perform application analysis and provide technical supports as well as support R&D projects. Build report with the customer through continuous support activities. Keep customers informed about new products and technical updates, compiling proposals and reports related to these. Participate in Customer Planning Meetings to gather information to contribute to forecasting. Follow up on open orders, Quotes/Proposals, Repairs and Rebuilds. Participate in events and other marketing activities. Manage and participate in field validation testing ensuring control and performance measures and feedback processes are in place and executed. Do fault finding and root cause analysis where required. Follow the change management process to ensure changes, updates and upgrade solutions are recorded, communicated and implemented. Work closely with other sales teams to efficiently cover sales activities in the region. Work closely with support teams to promote effective and efficient aftermarket support. Participate in training activities to upskill our customers and internal team. Targets: You are expected to achieve the Annual Sales Targets for your specific products and to collaborate with other teams t contribute toward achieving company targets. Achieve margin targets set. Understand customer budgets, expansions, projects, and operations to identify opportunities and understand risks. Customer Communication: Verbal and written (proposals/letters) communication to the customer must always be of a high standard and able to conduct a formal presentation to customers. Administration and Information Management: Accurately populate and maintain records required for the position in the approved formats: Maintain records for such periods as required by legislation, while ensuring accessibility and easy reference. Ensure that all administration is done timeously, correctly and accurately with due concern to delegation of authority with regards to Quotes, Invoicing, GRNs and other relevant documentation Communication effectively to expedite the dissemination of information as required for the position. Spares Parts Forward Planning: Assisting Stores to ensure correct stock levels are kept supporting relevant products. Assisting Stores to order and stock correct items for new coming machines in affected areas. Service and Repairs Forecasting: Liaise with customers to understand service schedules, planning the availability of appropriate service kits and parts as needed. Collaborate to maintain adequate stock levels for all planned major repairs for responsible product range. Component Repairs: Drive efforts to secure new repair business. Oversee all aspects of repair operations. Manage existing repair business and promote ongoing growth.