South Africa: Reservationist – Fit posted by HotelJobs

February 8, 2026 Jobs in South Africa

HotelJobs

South Africa

Other IT/Computer

Job Description

About the Role

HotelJobs, a hotel group in Cape Town, is seeking an experienced and skilled Reservationist to join their team. As the face of the hotel’s reservation department, you will be responsible for managing individual bookings with efficiency and precision, ensuring each guest’s stay begins with a seamless booking experience.

Key Responsibilities

Manage individual accommodation reservation enquiries via phone, email, and online booking systems
Capture bookings accurately in the hotel reservation system and maintain up-to-date records
Process payments, deposits, and issue confirmations in line with hotel policy
Handle modifications, cancellations, and special requests with efficiency
Provide personalised recommendations to enhance guest stays (e.g., upgrades, packages, tours)
Liaise with front office, housekeeping, and F&B to ensure guest requirements are communicated clearly
Maximise occupancy by upselling available rooms and promotions
Prepare daily, weekly, and monthly reports on reservations activity, occupancy, and revenues
Monitor and respond to online reviews or reservation queries when required
Support with group reservations and tour operator bookings when necessary
Assist with guest correspondence before arrival, ensuring all details are confirmed and expectations are met

Requirements

Minimum 2 years experience in hotel reservations (4* or 5* property)
Working experience on Opera PMS
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Strong guest relations skills with a professional demeanor
Ability to work shifts and weekends when required

Qualifications

Bachelor’s degree or higher (if applicable)

Salary & Benefits

(TBD – please note that salary details were not mentioned in the original job description)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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