Cape Town: Front Office Supervisor, 4* Hotel, Cape Town posted by HotelJobs

Front Office Supervisor, 4* Hotel, Cape Town We are seeking to recruit a professional FRONT OFFICE SUPERVISOR who would be responsible to support the Front Office Manager in supervising the day to day operations inclusive of the Concierge, Switchboard and Guest Services/Front Desk team and to ensure the front office team adheres to all relevant company policies and procedures by ensuring an efficient end to end guest experience in alignment with the company standards. Key Requirements: Recognized Qualification in Hospitality Management or related field. At least 2 to 3 years proven experience in Front Office operations role with proven exposure to Supervisory or Assistant Management role in a 4 or 5-star property. Proficiency and Strong knowledge of hotel systems (e.g., Opera, PMS, Microsoft Office Suite). In-depth knowledge of Front Office policies and procedures Professional; positive, confident, and calm demeanour with friendly attitude Well-groomed and professional disposition Ability to handle high-pressure situations with professionalism. Strong leadership and team management skills Ability to multitask and work within a fast paced pressurized and team orientated environment Ability to manage conflict and challenging situations with respect and confidence Ability to stand for long periods and perform physical tasks as needed. Exceptional communication and interpersonal abilities. Flexibility to work varied shifts, including weekends and holidays as and when required. Strong attention to detail and efficiency pertaining to area of responsibility Excellent telephone and email etiquette Strong organizational and planning skills Good financial acumen Be well versed in the English language essential and an additional language advantageous Key responsibilities: Assist the Front Office Manager in managing the day-to-day operations and the team ensuring the quality, standards and meeting the expectations of the guest on a daily basis. Supervises all areas of the Front Office in the absence of the Front Office Manager. Address and resolve guest inquiries and complaints effectively. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards, and procedures. Improves service by communicating and assisting individuals to understand guest needs and provide the necessary guidance. Ensure property policies are administered fairly and consistently, documentation is completed according to Standard and Operating Procedures (SOPs) Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Liaise with other departments (housekeeping, maintenance, etc.) to ensure seamless service delivery. Identify areas for improvement in guest services and front office operations. Monitor front desk operations to ensure compliance with hotel policies and procedures. Communicate effectively with guests and staff to foster a positive atmosphere Maintain accurate records of room availability and reservations. Oversee cash handling procedures and ensure accurate financial transactions Perform other duties as and when required.