Job Description
This is a remote position.
Job Title: Senior Desktop Support Engineer Location: Africa (Onsite & Remote) Experience: 35 Years Job Type: Full-Time Role Overview: We are looking for a Senior Desktop Support Engineer to provide advanced IT support, manage end-user devices, and ensure seamless operation of Windows and Microsoft 365 environments. The ideal candidate will hold relevant certifications and have strong experience in modern workplace technologies. Key Responsibilities: Provide advanced desktop and device support for Windows 10/11 and Microsoft 365 environments. Manage, deploy, and troubleshoot end-user devices, including laptops, desktops, and mobile devices. Configure, monitor, and maintain Microsoft Endpoint Manager (Intone) and other device management tools. Resolve complex IT issues related to hardware, software, and network connectivity. Collaborate with IT teams to implement updates, patches, and security measures. Document procedures, create knowledge base articles, and provide end-user training. Support onboarding and off boarding processes for employees IT equipment. Required Qualifications & Certifications: Bachelors degree in IT, Computer Science, or related field. 35 years of experience in desktop support or IT operations. Certifications: CompTIA A+ IT Fundamentals+ (ITF+) Modern Workplace / Windows certifications (MD-102, Windows 10/11, M365, Device Management) Strong knowledge of Microsoft 365, Active Directory, and endpoint management. Excellent problem-solving, troubleshooting, and communication skills.Requirements
Expert knowledge of Windows OS (Windows 10/11) and troubleshooting
Good working knowledge of macOS (preferred)
Strong hardware troubleshooting skills (desktops, laptops, printers, peripherals
Experience with Active Directory
Benefits
Health & Well-Being
Work Schedule & Flexibility
Tools & Technology
How to Apply
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About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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