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Durban: Customer Service Engineer I posted by iOCO Digital Pty Lty

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Job Description

We are seeking a dedicated IT Support Professional with over five years of practical service delivery experience in desktop support and generalist IT environments. The successful candidate will provide effective onsite and remote support across client sites, deliver basic network and server support, and act as a key liaison between clients and service providers.

What you’ll do:

  • Onsite and Remote Support to Client sites.
  • Basic Network Support
  • Liaison between client and provider
  • Call Management

Your Expertise:

  • 5 + Years practical in-service delivery; desktop support; generalist. Basic Server Support. Basic Network Support

Qualifications:

  • Grade 12
  • A+
  • N+
  • Soft Skills
  • ITIL is advantageous
  • Mobility Support
  • Windows 10/11 & macOS support
  • Active Directory & Azure AD (Basic)
  • Basic networking (IP, DNS, DHCP, Wi-Fi)
  • Printer and peripheral troubleshooting
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Kwazulu-Natal

The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.

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Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.

Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.

The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.

Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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