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Johannesburg: Senior Operations Specialist

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Job Description

Duties: Collaborate with Travel Designers from quoting to completion, ensuring operational accuracy and continuity. Engage directly with agents and guests to collect and manage all required information, ensuring its accurately captured and communicated. Act as the main contact for suppliers, reconfirm services, manage special requests, and coordinate value-adds for VIP guests. Maintain up-to-date booking information, upload documents and compile itinerary materials for review. Manage supplier invoices, payments, and ensure all services are paid prior to travel. Monitor guest travel, resolve in-country issues and archive booking files post-travel. Stay current on groups camps and experiences across Southern & East Africa, and attend regular training to deepen destination expertise. Use industry systems (Wilderness Window, WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery. Requirements: Matric with Maths (Standard Grade or higher) Tertiary qualification in Travel & Tourism or Hospitality. At least 45 years in a senior reservations operations role proven experience in customer service Familiarity with TourPlan and Microsoft Office. Exceptional attention to detail, strong communication (English required, European languages advantageous) Organisational skills Creative, proactive, service-driven Passionate about wildlife and conservation Able to work under pressure Dedicated to customer satisfaction.

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About Travel / tourism Jobs in Gauteng

The travel and tourism industry in Gauteng, South Africa is experiencing a steady demand for skilled professionals, driven by the growth of domestic and international tourism. Typically, job seekers in this field can expect to find opportunities across various sectors, including hospitality, events management, marketing, and destination development. Generally, these roles require a strong understanding of the local culture, market trends, and industry best practices.

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Salary expectations for travel and tourism professionals in Gauteng are often broad, with typical ranges varying depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries can range from R200 000 to R500 000 per annum, although this is subject to variation. Factors such as holding a degree or diploma in a relevant field, having relevant work experience, and demonstrating expertise in areas like hospitality management, marketing, or destination development can significantly impact salary ranges.

Common skills required for travel and tourism roles include excellent communication and interpersonal skills, the ability to work effectively in a team environment, and a solid understanding of business operations and management principles. Typically, professionals in this field also possess strong analytical and problem-solving skills, as well as the ability to adapt to changing circumstances. Other key skills often include proficiency in languages such as Afrikaans or isiZulu, knowledge of local customs and traditions, and experience with tourism industry software and systems.

The travel and tourism industry in Gauteng commonly employs professionals from various sectors, including hospitality (hotels, restaurants), events management (conferences, weddings), marketing and destination development (branding, promotional activities). Often, job seekers can find opportunities in these areas at companies across the province, from small to large enterprises.

Career progression paths for travel and tourism professionals are often driven by experience, hard work, and a commitment to ongoing learning and professional development. Typically, roles may progress from entry-level positions in hospitality or events management to more senior positions such as operations manager, marketing manager, or destination development specialist. With continued growth and innovation in the industry, there are also opportunities for professionals to transition into leadership roles, start their own businesses, or pursue careers in related fields like travel writing, photography, or tourism consulting.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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