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Port Elizabeth: Technical Manager

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Job Description

POSITION: TECHNICAL MANAGER AREA: PORT ELIZABETH A renowned Office Automation, Connectivity, Telecommunications and Security company in the Eastern Cape is currently seeking a Technical Manager to supervise and lead their team of Technicians that provide technical service-related support and installations and to ensure teamwork and customer satisfaction is driven. SKILLS AND QUALIFICATIONS: Minimum Grade 12 Experience in a Management capacity advantageous Basic networking experience Basic Microsoft office knowledge Yeastar, Samsung or Panasonic PABX experience Basic Mikrotik knowledge advantageous Certified in Hikvsion Advantageous Must be able to build site solutions i.e. complete site survey’s Flexible travel and office hours Valid Driver’s license Ability to speak English and Afrikaans advantageous with clear oral and written skills STAFF MANAGEMENT: Management of technicians Scheduling of the set-up and installations Organise workflow and ensure that employees understand their daily duties and which work has been delegated to them. Manage and maintain monthly standby roster and ensure after hour support of standby employees are in place. Train technicians or arrange for training on new products or product updates. Set goals for performance deadlines in ways that comply with the company’s vision. Utilise KPI metrics to help guide team performance through coaching. CUSTOMER SERVICE Attend to customer complaints and resolve or escalate issues accordingly and when necessary, recommend system improvements and/or replacements. Drive effective customer service and ensure quality of service is standardised across all technicians Create and maintain all relevant records, files and documentation required for seamless customer service Set up customer training after installations where necessary. Measure, monitor and maintain customer service and satisfaction.

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How to Apply

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About IT / Computing / Software Jobs in Nelson Mandela Bay

The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.

Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.

Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.

Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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