South Africa: Customer Service Executive

February 6, 2026 Jobs in South Africa

Job Description

Customer Service Executive Join a Fast-Paced, Growing Meat Supplier Supporting UK Customers Remote (SA-Based) | £1,000£1,200/month | UK Hours: 8:30am4:30pm About Our Client Our client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality, efficiency, and providing exceptional customer experiences. With strong growth plans, they offer a dynamic environment where committed professionals can thrive. The Role: Customer Service Executive As Customer Service Executive, you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels. You will manage order processing, respond to enquiries, and resolve issues with professionalism and care. This is a remote, full-time role aligned to UK hours, including some weekend coverage. Key Responsibilities Minimum 1 year of customer service experience Handle inbound customer calls using 3CX phone app Respond to emails across multiple inboxes with close attention to detail Process and place customer orders via phone or email Resolve queries and complaints promptly and professionally Provide accurate product support and general assistance Work flexibly, including regular Saturdays based on business needs About You 1 year of customer service experience Excellent telephone manner and clear communication skills Strong computer literacy, including Microsoft Office Organised, efficient, and detail-oriented Proactive learner with a can-do attitude Resilient under pressure with a strong work ethic Ethical, professional, and committed to quality Start date: ASAP (within 12 weeks preferred) Remote working, IT hardware provided, CRM system to be introduced.

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About Customer service / support Jobs in ZA

In South Africa, the customer service and support industry is a common field with a generally stable job market. Typically, companies across various sectors require skilled professionals to handle customer inquiries, resolve issues, and provide excellent service experiences.

Generally, salaries for customer service and support roles in South Africa can range from R300 000 to R600 000 per annum, depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. However, it is essential to note that these are broad estimates, and actual salaries may vary significantly. For instance, professionals with extensive experience in a specific industry or those working for larger corporations may earn higher salaries.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, and a strong understanding of the company’s products or services. Typically, candidates possess a basic degree or equivalent qualification, such as a National Diploma or Certificate III in Business Management. Often, companies also require proficiency in software applications, such as CRM systems or helpdesk tools. Additionally, knowledge of industry-specific regulations and laws is often an added requirement.

Customer service and support roles are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and retail. The financial services sector, for example, requires professionals to handle sensitive customer information and resolve complex queries about investments or banking services. In the technology industry, customer support specialists must troubleshoot technical issues with software applications and hardware products.

For those interested in pursuing a career in customer service and support, there are various development opportunities available. Typically, companies invest in employee training and professional development programs to enhance skills and knowledge. Often, professionals can progress to senior roles or take on leadership responsibilities within the company. With experience and additional qualifications, individuals can also transition into related fields, such as sales, account management, or business administration.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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