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Gauteng: Desktop Engineer posted by Ntice Sourcing Solutions

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Job Description

The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operations delivery team REQUIRED LEARNING Grade 12 Minimum 5 years Field Tech experience Own vehicle Valid SA driver’s license Advanced knowledge of desktop/laptop/thin client hardware and software Computer literate O365/Microsoft Outlook/Word/Excel Essential A / N MCSE would be advantageous Understanding of Microsoft Active Directory, Exchange and Terminal Services Basic LAN/ WiFi troubleshooting and support KEY JOB OUTPUTS Manage the business relationship with the client to ensure mutual trust & open communication Takes service calls and performs incident specific activities as directed by the ServiceDesk Performs preventative maintenance activities on certain products as directed Perform desktop/laptop/thin client hardware and software installations Take routine service calls and perform basic maintenance and support. Responsible for troubleshooting, installing, maintaining and hardware break-fix Provides technical support to customer in solving technical problems that occur during the installation Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware Maintain SLA requirements (both internal and external) Ensure accurate updates and completion of tickets on the ServiceDesk

How to Apply

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About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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