Job Description
Location: Cape Town
Reports to: Head of Operations
About the Role
Were looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)with a strong focus on dialler data management and segmentation.
This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. Youll work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goalsmaximising contact rates and performance outcomes.
What Youll Be Doing
- Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
- Deliver real-time dashboards and performance insights to leadership.
- Lead BI initiatives to support strategic planning and forecasting.
- Analyse business processes and recommend data-driven improvements.
- Own the dialler data strategyfrom monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
- Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
- Collaborate with operations and dialler teams to align data strategies with campaign objectives.
- Drive digital transformation through AI, automation, and cloud-based solutions.
? What Youll Need
- 5+ years in data analytics, BI, or business analysis (BPO/contact centre experience preferred).
- Strong skills in Power BI, Tableau, or Zoho Analytics.
- Advanced SQL and experience with data warehousing/ETL.
- Proven success in leading digital transformation initiatives.
- Experience working with dialler systems and campaign data segmentation.
- Excellent communication and stakeholder engagement skills.
? What We Offer
- Competitive salary + performance-based incentives
- Purpose-driven, dynamic work environment
- Opportunities to lead strategic initiatives
- Exposure to global clients and cutting-edge tech
- Career growth and flexible working options
? Ready to Make an Impact?
Join CallForce and help shape the future of data, technology, and performance in the BPO industry.
? Apply now or tag someone whod be perfect for this role!
#DataAnalyst #BPOJobs #DiallerData #CapeTownCareers #BusinessIntelligence #DigitalTransformation #CallForceCareers #HiringNow #SQL #PowerBI #AnalyticsJobs
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Set up job alerts on major job boards to be notified of new opportunities quickly.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: ORT: Direct Entry Captain (DEC/PIC) ERJ 135/145 posted by Bubesi Solutions
Matric/Grade 12.Valid Airline Transport Pilots License (ATPL) with IF Rating.Multi-crew operations qualification.Valid Radio Telephone License and LPR4 or higher.A minimum…
View JobJohannesburg: ORT: First Officer (Co-Pilot) ERJ 135/145 posted by Bubesi Solutions
Matric/Grade 12.Valid Commercial Pilots License with IF Rating.Multi-crew operations qualification.Valid Radio Telephony License and LPR4 or higher.A minimum of 1000…
View JobKempton Park: Fitter & Turner posted by Wipcorp Project Management
Qualified Fitter & Turner. Knowledge of Pneumatics, Electrical & Mechanics essential. Able to work under pressure & within a team.…
View JobeThekwini: Associate – Distribution Planner posted by Defy Appliances
We are currently on a search for an Associate Distribution Planner to join one of South Africas leading appliances manufacturer…
View JobMpumalanga: Roads & Earthworks (Layerworks) Foreman – Construction Industry posted by RPO Recruitment
RPO Recruitments client, a leading contractor in South Africa is seeking an experienced Roads and Earthworks Foreman to manage workers,…
View JobJohannesburg: Casual Merchandiser – Jabulani Mall posted by Dis-Chem Pharmacies
Dis-Chem Pharmacies requires a Merchandiser for their store in Jabulani Mall. You will ensure that basic Dis-Chem merchandising standards are…
View Job
Browse Employers
Job Alerts