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Gauteng: L1 /L2 Engineers- Support and Services posted by Tecnotree Corporation

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Job Description

Position Overview BSS solutions for billing and customer care domain L1 /L2 Engineers- Support and Services Will be a member of MSO support team. He should be able to manage the Tecnotree Applications. He should be able to communicate well with the customer. He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution. Ready to travel to customer sites. Essential Job Functions / KRAs ® Problems/Issues/Defects Recording and Dissemination ® Diagnostics of Problems/Issues/Defects ® Ownership of Problems/Issues/Defects Ticket until Resolution ® Problems/Issues/Defects Analysis ® Follow-up and Resolve Problems/Issues/Defects within SLA ® Workaround, Corrective Fixes, Removal of Data Errors ® Application Maintenance ® Provide necessary Application log to L3/SME & all required support to diagnose a reported problem ® Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers ® Pro-Active Communications (internal and external) ® Bill run execution and Support ® Deployment Support ® UAT and Post-Production testing support. ® Flexibility to work in shifts. Required Skill Set Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics. Good Analytical Skills Knowledge on Shell scripting Knowledge on Rancher and Docker is an advantage. Experience Level / Years of Experience 0-4 yrs Minimum Qualification / Education Bachelors degree in computer science or equivalent Knowledge of Service offering Knowledge of BSS operating procedures, CRM and Billing

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About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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