Midrand: Fire Department Dispatcher posted by Fidelity Services Group

February 9, 2026 Jobs in Central Johannesburg

Fidelity Services Group

North Johannesburg

Customer service / support

Job Description

Job Description: We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations, ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property. Responsibilities: – Receive emergency calls and relay pertinent information to responding units – Dispatch fire, emergency medical services, and other emergency personnel to the scene of incidents – Monitor and track the location and status of responding units – Coordinate communication between responding units and provide necessary updates and information as needed – Provide support and assistance to personnel in the field as required – Maintain accurate and detailed records of all incidents and actions taken – Operate and maintain communication equipment and systems in accordance with standard procedures – Provide exceptional customer service to callers and stakeholders Qualifications and Skill: – Fluent in Afrikaans – High school diploma or equivalent – Previous experience as a dispatcher or in a related field is preferred – Strong communication skills, both verbal and written – Ability to remain calm and composed in high-stress situations – Excellent problem-solving and decision-making abilities – Proficient in the use of communication equipment and computer systems – Ability to work effectively as part of a team – Willingness to work rotating shifts, including nights, weekends and holidays We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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About Customer service / support Jobs in North Johannesburg

In North Johannesburg, the customer service and support sector is a common industry with a relatively stable job market trend. Typically, this field offers a range of employment opportunities in various sectors, including retail, finance, technology, and manufacturing. Generally, these roles involve providing assistance to customers via phone, email, or in-person, resolving queries and addressing concerns.

Salaries for customer service and support positions in North Johannesburg can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, salaries typically range from R200 000 to R400 000 per annum, with some senior roles potentially exceeding R600 000. However, it’s essential to note that these figures are only a general guideline, and actual salaries can differ significantly depending on individual circumstances.

Common skills required for customer service and support roles include effective communication, problem-solving, adaptability, and a strong attention to detail. Additionally, proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, is often beneficial. Other valuable skills may include social media savvy, emotional intelligence, and conflict resolution abilities. Typically, employers look for candidates with excellent interpersonal skills, both written and verbal, as well as the ability to work in a fast-paced environment.

The financial services sector, technology industry, and manufacturing sector are common industries that employ customer service and support roles. Other sectors, such as retail, hospitality, and healthcare, also frequently require staff in this capacity. Often, these roles involve working with diverse client bases, including both internal stakeholders and external customers.

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For career development, it’s essential to focus on building transferable skills, such as communication, problem-solving, and adaptability. Typically, career progression paths for customer service and support professionals may include roles like team lead, supervisor, or specialist in specific areas, such as technical support or account management. With experience and additional training, individuals can also pursue careers in related fields, such as sales, marketing, or project management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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