Johannesburg: Reservation Manager | Johannesburg posted by J D Specialized Recruitment

February 11, 2026 Jobs in Central Johannesburg

J D Specialized Recruitment

Gauteng

Catering / hospitality

Job Description

is assisting a safari company with a portfolio of luxury lodges and private reserves in Zambia in the recruitment of an experienced professional to join their Johannesburg (Rosebank) office as The Reservation Manager will lead a new reservations department. This is a senior, strategic role responsible for driving reservations accuracy, system excellence, team leadership, and delivering a consistently high-end luxury service standard across a multi-lodge portfolio. The successful candidate will be highly detail-oriented and process-driven, with the confidence to manage people, systems, and commercial performance while working closely with Sales, Marketing, and lodge-based teams to ensure seamless operational delivery. This role requires a professional who brings structure, composure, and discretion to a fast-paced luxury environment, and who is passionate about Africa and exceptional travel experiences. Key Responsibilities · Lead and manage the central reservations team, setting clear standards and KPIs · Ensure flawless handling of all reservations, amendments, cancellations, and special requests · Take ownership of reservations systems, processes, SOPs, and data integrity · Act as the in-house ResRequest expert, including system and product training · Manage rates, availability, contracts, and promotions with absolute accuracy · Support revenue optimisation, forecasting, and reporting · Serve as the primary reservations contact for trade partners and internal stakeholders · Ensure all reservation interactions reflect a premium luxury brand standard Key Requirements · 8–10 years’ experience in luxury lodge, safari, or high-end hospitality reservations · Proven experience in a senior or managerial reservations role · Strong, hands-on ResRequest experience (essential) · Demonstrated ability to deliver system and product training · Advanced proficiency in Microsoft 365, particularly Excel and reporting · Strong leadership, mentoring, and team management skills · Exceptional attention to detail with a structured, process-driven mindset · Solid commercial understanding of rates, yield, and contracts · Excellent written and verbal communication skills · Prior experience or strong knowledge of Zambia as a destination is advantageous – Market related PLEASE NOTE – Although we appreciate all applications, we will only reply to those candidates who meet our clients specific requirements. Thank you for your understanding

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About Catering / hospitality Jobs in Gauteng

In the Gauteng region, the catering and hospitality industry is a thriving sector that employs a diverse range of professionals. Typically, job seekers can expect to find a mix of entry-level and experienced roles in this field, with common positions including chefs, waiters, event coordinators, and hotel management staff. Generally, the demand for skilled workers in this industry remains strong, driven by the growing tourism and events sectors in South Africa.

In terms of salary expectations, it’s difficult to provide a precise figure due to variations caused by factors such as experience, company size, and industry sector. However, broad ranges can be provided. Typically, entry-level positions within catering and hospitality may fall within the range of R20 000 to R40 000 per annum, while experienced roles can command salaries ranging from R60 000 to R120 000 or more, depending on the specific requirements of the position.

Common skills required for careers in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include basic knowledge of food preparation and presentation, customer service skills, and experience with event management software. In addition, many employers place a high value on staff certification, such as a Food Safety Certificate or Hospitality Diploma.

The catering and hospitality industry is diverse and encompasses various sectors, including the financial services sector, technology industry, manufacturing sector, and more. Many companies within these industries require skilled workers to manage their catering and event needs. Commonly, roles are found in urban areas such as Johannesburg and Pretoria, where there is a high concentration of businesses and events.

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For those seeking to advance in their careers within this field, opportunities for professional development exist throughout the industry. Typically, career progression can be achieved through experience, training, and certification. Many employers offer internal training programs or sponsorship for further education, which can provide a competitive edge in the job market. Overall, catering and hospitality professionals can expect to find rewarding and challenging roles within this dynamic sector, with opportunities for growth and development throughout their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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