Job Description
Job Purpose
We are seeking an experienced Technical Manager to lead and oversee our Office Automation technical team. This role is responsible for ensuring efficient scheduling, high-quality installations and support services, strong customer satisfaction, and continuous technician development. The successful candidate will drive operational control, workflow planning, technical standards, and service excellence across the region.
Key Responsibilities
Staff Management & Operations
- Lead, supervise, and support Office Automation technicians and technical support staff.
- Maintain strong working knowledge of Office Automation hardware and software.
- Plan, schedule, and coordinate installations and system set-ups.
- Structure daily and weekly workflows and allocate resources effectively.
- Monitor logged calls and technician reports to ensure SLA timeframes are met.
- Track technician performance through KPIs and productivity reporting.
- Set clear performance targets and provide coaching and ongoing development.
- Identify skills gaps and coordinate technical training.
- Prepare daily, weekly, and monthly technical performance reports.
- Manage and control technical spares, stock levels, and stores organisation.
- Produce monthly and annual spares usage reports.
- Oversee and inspect the technical vehicle fleet for maintenance and compliance.
- Develop and manage standby rosters for after-hours support coverage.
- Report operational performance and metrics to the Operations Manager.
Customer Service & Quality Assurance
- Ensure high service and installation quality standards are maintained.
- Engage with customers to confirm satisfaction with services delivered.
- Investigate and resolve customer complaints and technical escalations.
- Manage escalations through to resolution within agreed timelines.
- Recommend system improvements or replacements where required.
- Promote consistent customer service standards across the technical team.
- Coordinate customer training following installations where necessary.
- Monitor and report on customer satisfaction indicators.
- Ensure accurate completion and maintenance of job cards and technical documentation.
Minimum Requirements
- Grade 12 (Matric).
- 34 years supervisory or management experience in a technical environment.
- Proven experience within the Office Automation industry.
- IT technical experience in an Office Automation environment.
- Valid drivers licence.
- Willing and able to travel.
- Must reside in or around George, Western Cape.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Telecommunication Jobs in Western Cape
The telecommunication industry is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to drive innovation and growth. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including technology, financial services, and manufacturing. Generally, the industry is characterized by rapid technological advancements, which creates a need for professionals who can adapt and excel in fast-paced environments.
In terms of salary expectations, it’s common for telecommunication professionals in the Western Cape to earn broadly ranging salaries, with experienced candidates often commanding higher remuneration packages. Typically, starting salaries for entry-level positions range from R500 000 to R800 000 per annum, while senior roles can command salaries upwards of R1 million to R2 million per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these figures are general estimates and may vary significantly depending on individual circumstances.
Common skills required for telecommunication roles in the Western Cape include proficiency in programming languages such as Java, Python, or C++, as well as strong knowledge of networking protocols and software development methodologies. Additionally, many employers require candidates to possess excellent problem-solving skills, attention to detail, and effective communication abilities. Other valuable skills include experience with cloud-based technologies, data analytics tools, and Agile project management frameworks. In some cases, a degree in computer science or a related field may be preferred.
The telecommunication industry is diverse and encompasses various sectors, including the technology industry, financial services sector, and manufacturing sector. Financial institutions often require professionals to manage network security, while tech companies need skilled engineers to develop innovative solutions. In contrast, manufacturers rely on telecommunications experts to optimize their supply chains and logistics.
For those interested in pursuing a career in telecommunication, there are numerous opportunities for professional development. Many employers invest heavily in training and upskilling programs, which can help employees stay current with the latest technologies and industry trends. Additionally, certifications such as CompTIA Network+ or Cisco CCNA can demonstrate expertise and enhance job prospects. With experience, professionals can move into senior roles, taking on leadership positions or specializing in specific areas, such as network architecture or cybersecurity.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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