Kalahari: Camp Manager

The Camp Manager is responsible for the overall day-to-day management of the camp, ensuring exceptional guest experience, efficient operations, staff leadership, and alignment with conservation and sustainability principles of the reserve. Candidate Requirements: Minimum 35 years experience in camp, or hospitality management Relevant qualification in hospitality, tourism, or business management (advantageous) Experience working in remote locations and on game reserves preferred Computer literacy (reservations systems, MS Office) Valid drivers license (essential) Strong leadership and people management skills Excellent communication and interpersonal abilities High attention to detail and problem-solving skills Financial acumen and operational planning ability Ability to remain calm and decisive in remote or high-pressure environments Passion for wildlife, conservation, and eco-tourism Candidate Responsibilities: Guest Experience & Hospitality Ensure a consistently high standard of guest service and hospitality Act as the main point of contact for guests during their stay Handle guest feedback, special requests, and complaints professionally Oversee guest activities in coordination with guiding and conservation teams Camp Operations Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics Ensure facilities are well maintained, safe, and presented to reserve standards Monitor stock control, ordering, and supplier relationships Ensure compliance with reserve policies, health & safety regulations, and emergency procedures Staff Management & Leadership Recruit, train, schedule, and manage camp staff Foster a positive team culture aligned with service excellence and conservation values Conduct performance reviews and manage disciplinary procedures where required Ensure staff accommodation, welfare, and morale are maintained Financial & Administrative Management Manage camp budgets, cost control, and monthly reporting Approve invoices, manage petty cash, and track expenses Work closely with reservations and head office on occupancy, rates, and planning Conservation & Sustainability Promote and support conservation initiatives and responsible tourism practices Ensure minimal environmental impact through sustainable operations Educate staff and guests on conservation values and reserve guidelines Health, Safety & Security Ensure compliance with occupational health & safety standards Implement emergency response and safety procedures Coordinate with reserve security and guiding teams to ensure guest and staff safety This is a remote, live in position.