Addo: Lodge Manager posted by Craven Cottage CC

Duties:
 
Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction.
Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies.
Oversee daily operations, including reservations, check-in/check-out procedures, and maintenance.
Ensure the lodge’s facilities, grounds, and accommodations are clean, well-maintained, and up to standard.
Manage the lodge’s budget, track revenue, and ensure profitability.
Liaise with other departments, staff, and external vendors to ensure smooth communication and coordination.
Monitor and ensure the safety of guests and staff, addressing any potential hazards or concerns.
Implement marketing and sales strategies to attract guests and increase occupancy.
Address any issues or problems that arise, providing prompt and effective solutions.

Requirements:
 
Grade 12
A formal hospitality qualification
At least 3 years’ experience running a Game Lodge at 4 / 5* level.
Stock control skills
Staff management skills and a passion for staff development
A friendly demeanour
The ability to be calm and direct in a stressful situation and being able to communicate with many different types of people.
The ability to motivate employees, resolve issues and complaints from guests.
Excellent listening skills, especially with guests.
The ability to work with budgets, plan, create schedules and supervise operations.
The ability to organise multiple projects; manage and prioritise multiple tasks and meet deadlines. 
Fully computer literate
The ability to think quickly and solve problems.
Own transport essential