Menu Close

Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME posted by Tower Group

Advertisement



Job Description

REMOTE WORK FROM HOME!

Customer Service Specialist Night Shift
Hours: Monday to Friday | 1:00 AM 9:00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa – creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary:
You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities:

  • Respond to customer inquiries professionally via email, chat, and calls
  • Resolve escalated issues quickly and effectively
  • Maintain accurate records and update CRM systems
  • Provide feedback on customer pain points
  • Collaborate with internal teams to improve service delivery
  • Support customer retention by building strong relationships
  • Stay current on product knowledge and company updates

Requirements:

  • Fluent in English (written and spoken)
  • Minimum 3+ years customer service/admin experience
  • Matric + tertiary qualification preferred (or equivalent experience)
  • Strong understanding of customer service principles
  • Proficient with CRM software and support tools
  • Excellent interpersonal and problem-solving skills
  • Able to work independently and follow processes
  • High attention to detail
  • Reliable internet (min 20Mbps)
  • Dedicated, quiet home workspace
  • Willingness to use productivity/time-tracking software

Preferred Skills:

  • Proficient in Microsoft Office and Google Suite
  • Quick to learn new systems and processes
  • Exposure to AI tools like ChatGPT or Gemini
  • Strong team player with independent working ability
View Job  Pretoria: Electronic Engineer posted by PRR Recruitment Services

Please note: This description provides an overview of the role and may evolve as the role develops.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.

Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.

Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.

The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.

View Job  Port Elizabeth: External Sales Consultant posted by Profile Personnel

In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.

It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Durban, Kwazulu-Natal


Job Seeker Tip

Get references ready before you need them - keep in touch with past managers and colleagues.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Durban: Production Manager posted by Tower Group

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town: Warehouse Manager posted by Hire Resolve

Jobs in Cape Peninsula April 15, 2026
Hire Resolve Other Clearing and Forwarding

A leading logistics company situated in Cape Town is urgently seeking the expertise of an experienced Warehouse Manager to join…

View Job

Cape Town: Buyer posted by Hire Resolve

Jobs in Cape Peninsula April 15, 2026
Hire Resolve Other Clearing and Forwarding

Hire Resolve's client is seeking a skilled and experienced Buyer to join their team in the food industry in the…

View Job

Cape Town: Electrician posted by Hire Resolve

Jobs in Cape Peninsula April 15, 2026
Hire Resolve Other Manufacturing

A leading food manufacturing company situated in Cape Town is urgently seeking the expertise of an experienced Electrician to join…

View Job

Johannesburg: Operations Manager posted by Hire Resolve

Jobs in Central Johannesburg April 15, 2026
Hire Resolve Other Manufacturing

A leading food manufacturing company situated in the Gauteng is urgently seeking the expertise of an experienced Production Manager to…

View Job

Johannesburg: Production Planner posted by Hire Resolve

Jobs in Central Johannesburg April 15, 2026
Hire Resolve Other Manufacturing

A leading food manufacturing company situated in Gauteng is urgently seeking the expertise of an experienced Production Planner to join…

View Job

Cape Town: QA Manager posted by Hire Resolve

Jobs in Cape Peninsula April 15, 2026
Hire Resolve Other Manufacturing

A leading food manufacturing company situated in Cape Town is urgently seeking the expertise of an experienced QA Manager to…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Durban, Jobs in Durban Area, Jobs in KwaZulu-Natal, Jobs in South Africa

More Jobs in Your Area