Cape Town: Reservation Administration Controller posted by Craven Cottage CC

Duties:
 
Accuracy and timeous processing of booking information:
 
Consultants are responsible for obtaining guest information for camp purposes. Administration needs to ensure that this CRM information is received timeously and entered into the system.
Checking on CRM information and assisting consultants in getting the information timeously – this will include reaching out to consultants for follow up.
Running camp calendars to review bookings for accuracy and completeness. Investigate any discrepancies and rectify with consultants.
Assisting consultants with problem solving.
 
Improving on booking conversion ratios:
 
Assist with improving response times i.e. assist with last-minute bookings and checking availability with camps directly.
Assist with booking 3rd party products, including confirmations, cancellations and checking invoices to vouchers.
 
Back-up to reservation consultants:
 
Perform a limited role and responsibility of a reservation/sales consultant as required.
 
Requirements:
 
Minimum of a Matric Certificate.
A formal qualification in travel & tourism
At least 1 – 2 years in reservation administration with a similar role and responsibility.
Knowledge of TourPlan / Wetu
Product knowledge of Botswana, Namibia and South Africa.
Excellent written and oral communication skills. (English fluency is a requirement).
Good interpersonal skills
Able to deal appropriately with the agents, camps and consultants and deal with any complaints, or queries which may arise.
Service and detail orientated while coping with large volume of work.
Ability to work fast and accurately.
Ability to multitask and work under pressure.
Be highly organised, able to keep track of multiple threads of work.
Comfortable with technology, able to learn our reservations system efficiently.
Self-starter with a natural curiosity about travel, strong desire to learn.
 
Office hours:
 
Standard office hours are 08h30 – 17h00 (Monday – Friday).