Cape Town: Reservation Administration Controller posted by Craven Cottage CC

April 14, 2026 Jobs in Cape Peninsula

Craven Cottage CC

Western Cape

Retail Management

Job Description

Duties:

Accuracy and timeous processing of booking information:

Consultants are responsible for obtaining guest information for camp purposes. Administration needs to ensure that this CRM information is received timeously and entered into the system.
Checking on CRM information and assisting consultants in getting the information timeously – this will include reaching out to consultants for follow up.
Running camp calendars to review bookings for accuracy and completeness. Investigate any discrepancies and rectify with consultants.
Assisting consultants with problem solving.

Improving on booking conversion ratios:

Assist with improving response times i.e. assist with last-minute bookings and checking availability with camps directly.
Assist with booking 3rd party products, including confirmations, cancellations and checking invoices to vouchers.

Back-up to reservation consultants:

Perform a limited role and responsibility of a reservation/sales consultant as required.

Requirements:

Minimum of a Matric Certificate.
A formal qualification in travel & tourism
At least 1 – 2 years in reservation administration with a similar role and responsibility.
Knowledge of TourPlan / Wetu
Product knowledge of Botswana, Namibia and South Africa.
Excellent written and oral communication skills. (English fluency is a requirement).
Good interpersonal skills
Able to deal appropriately with the agents, camps and consultants and deal with any complaints, or queries which may arise.
Service and detail orientated while coping with large volume of work.
Ability to work fast and accurately.
Ability to multitask and work under pressure.
Be highly organised, able to keep track of multiple threads of work.
Comfortable with technology, able to learn our reservations system efficiently.
Self-starter with a natural curiosity about travel, strong desire to learn.

Office hours:

Standard office hours are 08h30 – 17h00 (Monday – Friday).

View Job Timbavati: Trails Guide posted by Craven Cottage CC

How to Apply

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About Retail Management Jobs in Western Cape

The retail management position is a crucial role in the Western Cape’s job market, particularly in industries such as tourism and hospitality, where consumers often prioritize experiential shopping experiences. Generally, retailers in this region focus on providing excellent customer service, managing inventory levels, and maintaining store appearance to drive sales and profitability. Typically, retail management roles involve overseeing daily operations, supervising staff, and implementing marketing strategies to attract customers.

In terms of compensation, salary ranges for retail managers in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and location. While broad estimates suggest that retail managers can expect annual salaries ranging from R400 000 to R800 000 or more, it is essential to note that actual salaries may differ significantly based on individual circumstances. For example, managers in larger companies or those with extensive experience may earn higher salaries than their smaller company counterparts.

Common skills required for retail management roles include excellent leadership and communication skills, the ability to motivate and manage staff, proficiency in point-of-sale systems and inventory management software, basic knowledge of finance and accounting principles, and the capacity to adapt to changing market trends. Additionally, many retailers in this region place a strong emphasis on customer service and sales techniques, such as negotiation and persuasion.

The Western Cape is home to various industries that commonly employ retail managers, including financial services, technology, and manufacturing sectors. Retailers in these industries often need skilled managers who can effectively manage day-to-day operations, train staff, and drive sales growth. Furthermore, many retailers are expanding their e-commerce capabilities, creating opportunities for managers with experience in digital marketing and online retailing.

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For those interested in pursuing a career in retail management, there are various development opportunities available. Typically, aspiring managers begin by working as sales associates or stockroom assistants before moving into more senior roles. Many retailers also offer training programs and mentorship schemes to help employees develop the skills they need to succeed in this field.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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