Job Description
About the Role
We are seeking experienced Support Engineers to join our team in Johannesburg, responsible for managing heavy monitoring workloads, ensuring adherence to segregation of duties policies, and responding promptly to alerts within a banking and finance environment. The role is based in Johannesburg with a hybrid working model, combining office and remote work.
Key Responsibilities
- Monitor critical systems and applications continuously to detect incidents and anomalies.
- Respond promptly to alerts generated by monitoring tools, diagnosing and escalating issues as appropriate.
- Enforce segregation of duties policies to ensure compliance with internal controls and regulatory requirements.
- Perform root cause analysis to identify underlying problems and implement corrective actions.
- Collaborate with internal teams to resolve incidents, minimise downtime, and maintain service levels.
- Maintain detailed documentation of incidents, responses, and resolutions for audit and reporting purposes.
- Assist in the development and improvement of monitoring tools and alerting mechanisms.
- Participate in on-call rotations as required to provide out-of-hours support.
- Support change management processes by validating alert configurations and access controls.
Requirements
- Relevant tertiary qualification in Information Technology, Computer Science, or a related discipline.
- Certifications in system monitoring, IT service management, or security (e.g., ITIL Foundation) are advantageous.
- Education: A minimum of a National Diploma or Bachelor’s degree in a relevant field.
- Experience: At least two years experience in technical support or systems monitoring within the banking, financial services, or related sectors.
Qualifications
- Formal education/certifications.
Salary & Benefits
Salary and benefits will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Gauteng
In Gauteng, the IT and computing industry is a significant contributor to the province’s economy, with a steady demand for skilled professionals. Typically, this field is characterized by rapid technological advancements, innovative projects, and a high level of job satisfaction among employees. Generally, career prospects in this sector are strong, with a range of opportunities available across various industries.
Salaries for IT and computing professionals in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. While it is common to see salaries ranging from R400 000 to R1,200 000 per annum, these figures are only a general guideline and actual salaries may differ significantly. For instance, senior executives or technical leads with extensive experience may command higher salaries, while entry-level positions may start at lower levels.
Common skills required for IT and computing roles in Gauteng include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud platforms like AWS or Azure, and experience with agile development methodologies. Additionally, understanding of data analysis and interpretation, cybersecurity principles, and IT project management are often essential. Familiarity with popular software applications, such as Microsoft Office 365 or Google Workspace, is also beneficial.
The financial services sector, technology industry, manufacturing sector, and government departments are among the common industries that employ IT and computing professionals in Gauteng. These sectors require a range of skills and expertise, from data analysis to network administration, making them attractive options for career development.
For those seeking a career in IT and computing, there are numerous opportunities for professional growth and development. Typically, career progression involves moving into senior roles or specialized positions, such as technical lead, solutions architect, or data scientist. Opportunities for further education and training, such as certifications or postgraduate studies, can also enhance job prospects. Generally, a strong understanding of industry trends, networking, and continuous learning are essential for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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