Cape Town Region: General Manager of ZUNEY MAKERS LANDING posted by Zuney

Job Description: General Manager Zuney Burgers (Makers Landing, Waterfront, Cape Town) Position: General Manager (GM) Location: Makers Landing – V&A Waterfront Reports To: Directors / Head Office Type: Full-time About the Role The General Manager (GM) will be responsible for the full operational and financial performance of the Zuney Burgers branch at Zuney Makers Landing in Cape Town. This role requires a hands-on leader with strong business acumen, operational excellence, and people management skills to drive consistent growth, customer satisfaction, and team performance. Key Responsibilities Operational Management Oversee daily operations of the branch, ensuring smooth functioning across front-of-house, back-of-house, and delivery channels. Maintain strict compliance with health, safety, hygiene, and food quality standards. Implement standard operating procedures (SOPs) to ensure efficiency and consistency. Manage supplier relationships, stock control, and inventory management. Financial & Business Performance Own full P&L responsibility of the branch. Drive sales targets, profitability, and cost control (labour, food costs, wastage). Prepare and analyze weekly and monthly performance reports for head office. Develop and implement growth strategies to increase foot traffic, delivery sales, and brand presence at Makers Landing. People Leadership Recruit, train, and mentor team members across all levels. Build a high-performance culture through motivation, accountability, and staff development. Create and manage staff schedules, ensuring adequate coverage for peak periods. Conduct performance reviews and disciplinary procedures when necessary. Customer Experience Ensure the branch delivers exceptional customer service in line with Zuney Burgers brand standards. Handle escalated customer queries and complaints with professionalism and efficiency. Monitor feedback and continuously improve the guest experience. Marketing & Community Engagement Work with head office to roll out promotions, campaigns, and events specific to the Makers Landing branch. Identify and engage with local partnerships and opportunities to drive community visibility. Qualifications & Experience Proven experience (3 years) in hospitality, QSR (Quick Service Restaurant), or retail management. Strong track record in managing P&L and delivering growth in a competitive market. Excellent leadership and people management skills. Strong organizational, problem-solving, and decision-making abilities. Customer-first mindset with excellent communication skills. Flexibility to work evenings, weekends, and public holidays. Key Attributes Entrepreneurial spirit with a “hands-on” approach. Resilient and adaptable in a fast-paced environment. Strong attention to detail and operational excellence. Results-driven with a passion for food, hospitality, and customer experience. Package Competitive salary (based on experience). Performance-based incentives and bonuses. Employee meal discounts. Opportunity for growth within the Zuney Burgers brand. Qualifications & Experience Proven experience (3 years) in hospitality, QSR (Quick Service Restaurant), or retail management. Strong track record in managing P&L and delivering growth in a competitive market. Excellent leadership and people management skills. Strong organizational, problem-solving, and decision-making abilities. Customer-first mindset with excellent communication skills. Flexibility to work evenings, weekends, and public holidays.