Sandton: Operations Manager posted by Callforce Direct

February 19, 2026 Jobs in Central Johannesburg

Callforce Direct

North Johannesburg

Sales

Job Description

About the Role

Callforce Direct is seeking an experienced Campaign Manager to lead our Outbound Telco Sales division. As a key member of our team, you will be responsible for planning and executing successful outbound sales campaigns that drive results for our clients. With a strong focus on client relationships and performance optimization, we are looking for a highly skilled and results-driven individual to join our team.

Key Responsibilities

Develop comprehensive outbound campaign strategies aligned with client objectives and industry best practices.
Define campaign goals, target audiences, and key performance indicators (KPIs).
Create, manage, and control campaign budgets, forecasts, and timelines.
Collaborate with internal stakeholders to ensure campaign readiness and scalability.
Act as the primary point of contact for clients, ensuring strong, professional, and transparent relationships.
Conduct regular campaign performance reviews with clients, including Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
Present performance insights, challenges, and optimisation strategies in a clear and professional manner.
Manage and resolve client queries and escalations effectively, ensuring timely and satisfactory resolutions.
Lead and manage team leaders, sales agents, trainers, and support staff to ensure campaign success.
Ensure regular performance reviews are conducted for team leaders, with constructive feedback and development plans in place.
Foster a collaborative, accountable, and high-performance culture within the campaign teams.

Requirements

Strong client management and stakeholder engagement experience.
Proven leadership and people management skills.
High level of proficiency in MS Office (Excel, PowerPoint, Word).
Strong analytical skills with the ability to translate data into actionable insights.
Excellent communication, presentation, and escalation management skills.
In-depth knowledge of outbound sales processes, compliance standards, and performance optimisation.

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Qualifications

Minimum 5 years experience as a Campaign Manager in an outbound telco sales BPO environment.

Salary & Benefits

Competitive salary and performance-based bonuses. Opportunities for career advancement within a growing BPO organization. Collaborative and supportive work environment. Access to ongoing training and development programs.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in North Johannesburg

In North Johannesburg, the sales industry is generally thriving, with many multinationals and local businesses alike seeking skilled professionals to drive revenue growth and customer engagement. Typically, sales roles in this region require individuals who are well-versed in building relationships, identifying business opportunities, and closing deals. As a result, sales professionals in North Johannesburg can expect a dynamic and fast-paced work environment.

Salary ranges for sales positions in North Johannesburg are broad and can vary significantly based on factors such as experience, company size, and industry sector. Generally, salaries for entry-level sales roles typically start within the R200 000 – R300 000 per annum range, while senior sales positions can command higher figures, often between R400 000 to R600 000 per annum or more, depending on individual performance and market conditions. However, it’s essential to note that these are general estimates and actual salaries may vary widely.

Common skills required for a successful sales career in North Johannesburg include excellent communication and interpersonal skills, the ability to work under pressure, and a solid understanding of business principles. Other essential skills include product knowledge, negotiation techniques, and a strong network of contacts within the industry. Typically, sales professionals also require a high level of adaptability and resilience, as well as the ability to build rapport with diverse customer bases.

The financial services sector, technology industry, manufacturing sector, and other businesses are among the common industries that employ sales roles in North Johannesburg. These sectors often require sales professionals who can effectively communicate complex product benefits and demonstrate expertise in their field.

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For those interested in pursuing a career in sales, there are various opportunities for development and growth. Typically, senior sales positions offer leadership roles, training programs, and mentorship opportunities to help individuals advance their careers. Additionally, many companies provide ongoing support and resources to help sales professionals build their skills and stay up-to-date with industry trends.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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