Hoedspruit: Assistant Lodge Manager posted by Bright Placements

About the Role

We are seeking an exceptional Assistant Lodge Manager to join our team at Kapama Southern Camp, a 5-star boutique lodge in the heart of the African wilderness. As Acting Lodge Manager, you will be responsible for the overall management of the lodge and its teams, ensuring that every guest experience is nothing short of exceptional. If you are passionate about delivering world-class hospitality, have strong leadership skills, and enjoy working in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Act as Acting Lodge Manager in the absence of the LM.
• Take full responsibility for the management of the following teams:
• Front of House: Inspire, stimulate and lead the FOH team; Maintain the Pan FOH system; Day Sheets / Rooming List / Arrival Report; Reception, Curio Shop and Switch Board; Banking, Invoices and Gratuities; Welcome & Good Bye; Site Inspections – Show Time; Guest Feedback – Centricity Feedback system.
• Inspire, stimulate and lead the Housekeeping team; Maintain the Housekeeping standards within the Lodge; Spot check of rooms & turndowns; Staff Uniform Control; Lodge Maintenance:
• Inspire, stimulate and lead the Lodge Maintenance team; Control and supervise the Lodge Maintenance teams; Work closely with the Kapama Game Reserve Maintenance Manager; Preventative maintenance service schedules; Staff Accommodation; Understanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehicles; Pest Control 2.
• Inspire, stimulate and lead the Kapama team and maintain discipline; Manage leave cycles and training files; Knowledge of food & beverage; Hosting of guest; Guest Delight and bush banqueting; Ensure any negative guest feedback is addressed and solutions found; Assist Head Ranger / Snr Ranger team with Vehicle Inspections.
• Go on Safari to ensure that we deliver on our safari experience.

Requirements

• Strong leadership & mentoring skills – Listen, Inspire and Empower the team to perform their duties to the best of their ability and according to company standards.
• Excellent communication and interpersonal skills (listening skills, verbal communication etc).
• Positive attitude, Self-motivated, Confident; Sense of humour; Sense of adventure.
• Strong people skills; Structured manager with experience of leading diverse teams; Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience.
• Ability to work under pressure and to tight deadlines; Practical with some experience in maintenance; Competent financial and IT skills; High energy levels & drive to get things done; Planning & organizing; An appreciation of other cultures.
• Flexibility; Strong time-management skills; Demonstrable team member qualities.

Qualifications

• Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment.
• Hospitality management qualification.
• Strong Operational and Financial experience.
• High Emotional Intelligence.
• Hospitality and service training experience.
• Room Division Experience.
• Valid drivers license and own transport.

Salary & Benefits

• Monthly package negotiable depending on experience and qualifications.
• Live-in position with meals on duty.
• Pension fund.
• Staff Lodge nights.
• Work cycle – 21 days – 7 days off.
• Annual leave – 15 days.