Job Description
About the Role
Kendrick Recruitment is currently seeking an experienced Reservations Manager to oversee all reservation processes for a prestigious Luxury Safari Reserve. This remote role requires strong organisational skills, attention to detail, and the ability to deliver exceptional guest service while representing one of South Africa’s most respected conservation and hospitality brands.
Key Responsibilities
- Manage all guest reservations, including accommodation, safari activities, and special requests
- Act as the primary point of contact for guests, travel agents, and tour operators
- Ensure accurate reservation records and timely communication with lodge teams
- Coordinate with operations to align bookings with lodge capacity and activity schedules
- Provide professional, personalised service to international guests and partners
- Monitor reservation systems, availability, and booking channels
- Prepare reservation reports and forecasts for management
- Handle guest queries, changes, and cancellations efficiently
- Uphold hospitality standards and guest service excellence in all communications
- Support marketing and sales teams with reservation-related information and guest data
Requirements
Proven experience in reservations management within luxury hospitality or travel
Strong knowledge of reservation systems and booking platforms
Excellent communication skills (written and verbal)
Ability to work independently in a remote environment
High attention to detail and organisational ability
Strong guest service orientation and professionalism
Proficiency in Microsoft Office, PANStrat, Zoho, Excel
Qualifications
Formal education/certifications not specified.
Salary & Benefits
Negotiable DOE (Depends on Experience)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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